Swiss-Belsuites Pounamu Queenstown Reviews

Response from Property: Guten Tag and Kia Ora Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us in one of our Standard Rooms. We truly appreciate your comments and the opportunity to respond.We’re pleased to hear that you found your room warm and comfortable. It’s also great to know you found value in our affordable parking rate - we do our best to keep additional costs reasonable for our guests.We sincerely apologise for the inconvenience caused by the housekeeping error regarding your groceries. We completely understand how frustrating this must have been. While our team did apologise at the time, we regret that the matter wasn’t handled with the level of care and resolution it deserved. Please rest assured that we have followed up with our housekeeping team to ensure such oversights are avoided in future, and our guest services team will be reviewing how we can better support our guests when these rare issues arise.Regarding the stairs, we understand this may be a concern for some guests, particularly those with luggage or mobility issues. While our rooms and suites are spread across multiple levels to maximise the beautiful alpine and lake views, we are always happy to assist with luggage or offer suites in more accessible locations when requested in advance.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia, New Zealand and Pacific

Response from Property: Guten Tag and Kia Ora Thitirat,Thank you so much for taking the time to share your wonderful feedback following your recent stay with us at Swiss-Belsuites Pounamu Queenstown.We're absolutely delighted to hear that you found your room and the view amazing - the stunning natural beauty of Queenstown is something we’re always proud to showcase, and we’re so pleased you enjoyed it from the comfort of your suite.It’s great to know our location worked well for you, whether it was a pleasant 10-minute walk into town or a quick 5-minute bus ride. Being close to the heart of Queenstown while still offering peace and quiet is something many of our guests value.We’re also very pleased that our surroundings, amenities, cleanliness, and service met your expectations and contributed to a perfect stay. Your kind words truly mean a lot to our team.We would love to welcome you back again soon for another memorable visit!Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Response from Property: Dear Matthew,Thank you so much for taking the time to share such a glowing review of your stay at Swiss-Belsuites Pounamu Queenstown! We are absolutely delighted to know that we were your favourite accommodation during your trip to New Zealand - what a wonderful compliment!We're thrilled that you enjoyed the spacious layout of our Lake View One Bedroom Suite. It’s great to hear that the fully equipped kitchen and comfortable living area, complete with the L-shaped sofa, made your nights in extra special. We designed our suites with home-away-from-home convenience in mind, so we're glad the dishwashers, cooking equipment and cutlery met your needs.Our TVs enhance our guests' experience, so it's fantastic to know you made the most of this by streaming your favourite shows during dinner. We're also pleased that the bedroom and bathroom met your expectations for comfort and cleanliness - our housekeeping team works hard to ensure everything is spotless for our guests.Having a washer and dryer in your suite is indeed a lifesaver for longer stays, and we’re happy this feature added convenience to your trip. Lastly, the stunning views of Lake Wakatipu from the living room truly are something special, and we're so glad you could enjoy them during your stay.It means a lot to us that you were sad to leave, but we hope this means we’ll get to welcome you back in the future! Thank you again for your kind recommendation - we look forward to making your next visit just as memorable.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Response from Property: Kia ora,We're glad to hear that you found your recent stay enjoyable and pleasant!We understand that space can be a concern, and we’ll take your feedback into account as we look for ways to enhance our offerings. Your suggestion about the lake-view rooms is great advice for future guests looking for an upgraded experience.We hope to welcome you back in the future and provide an even better stay!Regards,

Response from Property: Kia ora Eveninprimros,Great to hear you enjoyed your stay with us. See you hopefully very soon!Regards,

Response from Property: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay in our Deluxe Room Courtyard facing was nothing short of perfect.It’s fantastic to know that you found our surroundings, amenities, and cleanliness to be top-notch. We take great pride in maintaining high standards of service, and it’s especially rewarding to hear that this contributed to making your stay so enjoyable.We would love the opportunity to welcome you back on your next visit. Whether you are here for a relaxing getaway or exploring more of the area, we will ensure that your next experience is just as memorable.Once again, thank you for your kind words.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand

Response from Property: Thank you for your review. hope we will see you in the near future.

Response from Property: Thank you for your review. hope we will see you in the near future.

Response from Property: Dear Loklok magic moment,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the issues you encountered, particularly concerning the cleanliness and maintenance of your suite.We appreciate your comments about the dusty floor upon your arrival and regret that our housekeeping team did not meet the expected standards. We strive to provide a thorough cleaning service, and it is disappointing to learn that this was not your experience. I will address this matter with our housekeeping team to ensure that proper procedures are followed moving forward.Regarding the amenities, I understand your concerns about the condition of the kitchenware. Your feedback is invaluable as we continually assess and improve our facilities to enhance our guests’ experience.I am pleased to hear you found our location satisfactory and appreciated the friendliness of our staff. We truly value your comments, and I hope you will consider giving us another chance in the future to provide you with a stay that meets the high standards we aim for.Thank you once again for your feedback. We wish you all the best in your future travels.Warm regards,Matthias Schulz Senior Regional Director of Sales and MarketingAustralia and New Zealand

Response from Property: Thank you for your great review and for mentioning our amazing staff! We look forward to seeing you back here again soon!

Response from Property: Thank you for your lovely review, glad you enjoyed your stay

Response from Property: Thank you for your review, you did book an alpine 2 bedroom which does not advertise a lake view

Response from Property: Thank you for your amazing 5* review! Glad they we were able to accommodate all of your needs and that you had a great stay with us! We look forward to welcoming you back again soon.

Response from Property: None of our staff are racist and by leaving an anonymous review we have no idea when you stayed