Copthorne Hotel And Resort Queenstown Lakefront Reviews

I had 3 night Copthorne Hotel and Resort Queenstown Lakefront the room is clean and basic the bed comfortable l had a good sleep the room to big even had a good seating area coffee tea in the room TV had variety of choices however the bathroom that not that great they need to get rid of that bath basin I am not sure what is purpose? The shower curtain so cheap common if you charge your guests a top dollars you can afford a decent shower curtain it New Zealand not a 3rd world country. All the Wi-fi so terrible even basic email take time to download also what is deposit for if you don't have any minibar in the room? I think all those can improve a good management I had pizz one night taste good anyway this Queenstown accommodation always in short that way they don't care still a good place to crush a big hot two.

Amazing hotel. Lovely location and views. Friendly staff and great food.

The lake view is stunning right through my room window, very impressive. The beds are comfortable and the room’s spacious. The front desk staff is very friendly and helpful, above and beyond my expectations.  The location is perfect, only a walking distance to the town centre but away from the crowds.  The bathroom is however out of dated with quite old toilet, sink and bathtub, not on par with a 4-star hotel. The price is very reasonable. I would recommend this hotel for its overall quality.

People need to be aware of how bad my 3 night stay at Copthorne lakefront was. It was truly the worst hotel I’ve ever stayed at -just awful. Novotel was a million times better in everyway! Book Novotel not Copthorne!! 1. Arrived at Copthorne to a very dates old hotel. Check in took for ever and I was treated terribly. The lady at front counter kept saying my card was declined??? (for the $50 deposit hold for the room). I had to wait a very long time for the manager. A large tour bus arrived and they had to check them all in and I was told to take a seat. I had been travelling for two days from Europe so was really really exhausted. I showed reception my account details and clearly money was in the account and explained it was their machine that wasn’t working but my card. They made it seem like it was my fault my card wasn’t working. I asked to pay another way and was told she needed to speak to her manager. Finally it went through after about 29 attempts. My card worked - I wasn’t the issue it was their machine. 2. Secondly the hotel is very old and dated. It’s actually disgusting. The hallways all need a really good vacum. It’s gross how dirty it was. I went to check out the private spa area and big hair balls were on the ground. Yuck. 3. When I finally got to my room there was long black hairs on my bed and bathroom. I thought the room was so unclean. For what I paid nearly $400 a night it was so so over priced. Even for Queenstown. 4. I rung up reception and asked for a couple of extra complimentary coffee sachets and the reception guy didn’t understand English at all. I had to ask to be transferred to someone that spoke English. When ordering towels or coffee they would give me 1 or 2. And quite grumpy on arrival like I was being annoying. 5. My main reason for this review is the boiling hot water safety hazard. My shower kept going boiling hot. Like extremely hot!!! Without notice. I burnt my back the first day. I rung and told them and they said I had to kept the water running on cold longer? They said it was because the hotel was very empty and I needed to run the water? I asked to change rooms even though my room had a beautiful view and I’d paid for lakefront. They said there was no point as if my room had this issue the whole building would? The manager said it was just because the hotel wasn’t busy and to just leave the water running longer? (At this point the hotel was extremely full of tourists). So the option was to have a cold/luke warm shower or risk it turning boiling hot if kept on warm. If you have a child I strongly don’t recommend this hotel due to the old water system. It’s actually so so dangerous. The issue continued the whole stay. On the second day I burnt my face really really bad. I finally got the courage to ask if I can please change rooms and I was told there are no rooms available except basic ones and if I can just wait for the maintenance crew to check it out. I wasnt having another cold shower and said I’d just move. The new room was an awful dark double room. No view and looked out to other hotel rooms. I was given a free breakfast ($30) and two drink vouchers. I was made to feel like I was lying and being a real pain to ask to move. The manager said he thought it was strange only my room had the issue as they all had the same water supply?? I think he thought I was making it up. As if I’d want to change rooms and back up all my stuff after travelling for days?? The new room was awful and miles away from anything. It was clearly dirty too. I couldn’t wait to leave and check out. Awful experience and completely waste of money. 6. No air con in the rooms- so get very hot. Especially at night the room was so stuffy. 7. Bad hotel layout. You can get lost so easily. Side note - Novotel Queenstown is amazing. It is a million times better than Copthorne. Modern, clean, friendly/generous staff. All speak English.

Nice hotel up slope from CBD. No gym no pool but got free hot tub! Lakefront room not really direct unobstructed lake view so it's quite expensive for the price. Lobby views are amazing. Breakfast expensive. Room generally big.

This hotel was at a great location, close proximity to central Queenstown including Bars, restaurants and activities. Everyday house keeping made it even better. Great services, highly recommended 💯

Good spa and environment. Got little gardens. Washing and drying machines are limited and make sure you follow the guidelines properly. Reasonable for insect entering the room if you open the window. Good view for the lake.

A very beautiful hotel which needs a bit of uphill walk for about 15 mins from the town centre. There're no shops restaurants in the neighbourhood but one can eat at its restaurant or room service. The room itself is very spacious, clean, well equipped and our room overlooks the lake which is great. The pickup point for Milford Sound tour we joined is along the street in front of the hotel (Stanley Street). I tried the buffet breakfast which is so so with limited choices. Overall I love this hotel especially the price is great compared with other hotels at the very central location.

Did the job for us. Convenient location and great value for money in comparison to others. Would stay again :)

Excellent location with friendly staff

Good view good service

Room was okay but needs a good cleaning. My daughter had an asthma attack because of the bed topper

We LOVED our stay at this accomodation. The staff were extremely helpful, welcoming and even upgraded our booking to include a mountain view room and breakfast. Thank you! It is close to town and along the bus line making it very easy to get around. The included breakfast was lovely. We would definitely stay here again.

Lakefront was a beautiful hotel! We spent two night there. They have a spa that you can book to use for 40 mins! And it does have a nice view from that area. The one downside to our stay was I did try extend or stay by one night as the driver wasn’t feeling okay but the hotel said that the room was available, then went out back to check with a manager about something to come back and say they had none available. Once I arrived back to the room I was called and offered the room for another two nights but that’s all they could do??? I ended up looking back online and was able to book the room there for one night at an even lower price than offered. We ended up by booking somewhere else for the night as we didn’t find that respectful towards us. (We are both early 20’s) Other than that we did have a good stay there was a little noise the first night we stayed and a couple of loud people but we understand that MardiGras’s