GaogaoGloria
January 24, 2024
Outrageous is the way to describe the service attitude of the Indian supervisor at this hotel. It was the first time I saw that I couldn’t get in touch with Mr. Lai and the platform. Everyone spent the whole night calling and sending emails to get in touch. When the nighttime temperature in Queenstown is 2 degrees Celsius, two blankets are given. The facilities are old, 2 stoves are broken, the hairdryer does not work, the sofa bed cannot sleep on the sofa bed and adults have to pay extra. This is the worst service attitude of a hotel I have ever seen in Queenstown.
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