After playing in New Zealand for three weeks, the most dissatisfied one, the service is very poor. Before I checked in, I asked to change the reservation of three adults to two adults and one child (I didn't say that I would cancel it, but the price was different). After communicating with Ctrip, the hotel refused, saying that the system problem could not be changed.
In addition, I made a reservation more than a month in advance, and wrote "I hope a higher floor and a quieter room". I didn't check in until 4 o'clock that day, and I was given a room on the first floor near the road. I didn't think about it at all. Leave a message, ask that there is no room, the front desk asked the arrogant "manager" sitting in the cubicle twice, who did not show up, the answer was to ask the front desk to inform that there is no room to change during the peak period. After three o'clock in the afternoon, there are no high-end rooms, do you really treat me like a slut, and isn't my message just for you to arrange before check-in? !
In the end, I negotiated and asked to change the number of people. The front desk admitted that they refused to communicate with Ctrip at that time, and reluctantly agreed to change the number of people but asked me to contact Ctrip again (there is no problem with the system now?)
Let's talk about the hotel itself. It is on the top of a slope. Every time I go to the scenic spot, I go uphill and downhill, and I am exhausted. But it is not facing the lake, and there is a lot of shelter in front, so there is no view on the lower floors.
The inside of the kettle is full of black spots (see the drawing below to wipe it out with a towel). Someone at home said that the coating was oxidized, and 304 is not. Where is the quality control? I asked the front desk and asked for another kettle, which was even more oxidized. It was the same brand, so I gave up.
Breakfast was all the same without any variation.
Original TextTranslation provided by Google