This isn't my first time staying here. Some of the reception staff are very gracious, but their way of handling problems can be quite arrogant. If there's noise, they just send security to deal with it, nothing else.
**Environment:** This business trip, I unfortunately had a room next to another that was preparing for a wedding, and it was incredibly noisy. My room was also a corner unit, meaning there was a connecting door to another room. Even though it was locked, there was absolutely no soundproofing.
**Service:** The hotel service was terrible. Even though I asked to change rooms the day after the first night, they refused. I tolerated it until the day I was leaving, when I finally couldn't take it anymore and complained to the hotel. By then, I didn't even expect a room change anymore; what was the point of offering it then?
My biggest relief was booking through Trip.com, which provided some mediation to protect my rights as a customer. This kind of older 3-4 star hotel naturally doesn't care about a guest like me, staying for only 3-4 days, especially since it's already one of the relatively better hotels in Quezon City.
The hotel offered no compensation whatsoever. When I checked out, they gave me a small cake to appease me, very classy.
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