Swissôtel Quito

Please note that the hotel is no longer what Swissôtel use to be, and the facilities do not reflect the current Swissôtel standard.

Fantastic hotel, breakfast, gym and spa. Everything was great condition. The room smelled amazing. All shower gels etc were great quality. The service was very friendly.

We enjoyed staying at the hotel we had to upgrade our room on the 13th floor and I paid extra money for the same. The first room we got from ******* was just a basic room and it was rundown. I would expect this hotel to be renovated from top to bottom on the 13th floor. The service was excellent room was great, but the bathtub was very old and difficult to get in and out, and there are fall risks for a lot of people up there without any safety bars excellent service by the concierge at the 13th floor executive general area excellent drinks, breakfast lunch food and servers were excellent. I would give them 10 or 10 but the property needs to be updated to keep up with the standard.

I checked in early and was prepared to pay a half day extra fare for checking in early. The hotel had availability and I needed privacy for an important business call. Instead of charging me a half day extra, the staff charged me for an additional full day at the highest rate possible. I accepted because I had no choice. But I will not return to Swissotel again. Nor will anyone from my organizations. I am the CEO of my company and sit on several boards. We travel to Quito often. But not to your hotel anymore.

Clean. Staff were helpful in arranging private tours. Breakfast was good. We really liked the Japanese restaurant Tanoshi. Ate there 3/4 nights.

Billing system needs to be faster. Customer unable to obtain printout of receipts on the spot.