Guest User
December 18, 2024
This is a long but honest cautionary review to any tourists who want to avoid unprofessional establishments and shady dealings while traveling. Yes the pictures are nice, yes it’s clean, yes on the surface every seems on the level… However, the place is poorly managed by a Moroccan woman who hires people based on their relationship to her boyfriend. In particular a young woman who can’t speak anything but the native dialect and doesn’t have the common sense to call her manager when she doesn’t understand what a guest is saying. Why does this matter ? Because it cost me $1,500 worth of my injectable medications that I was traveling with at the time I booked this Riad. I had them in an insulated travel bag and asked if it was possible to store it in their refrigerator overnight during my stay -due to there being no refrigerator in the rooms. This, I’d done at several other hotels during my time in Morocco with no problem. I ASKED and said “if it’s not possible, I’ll just keep the medicine with me”. The employee, gave no indication of not having understood well nor did she confirm what I’d asked. I specified it was NOT to be put in the freezer, only in the refrigerator. Again, she simply nodded her head and took the bag. I repeated, “The refrigerator please, not the freezer or it will be ruined” … smiled and nodded her head and I assumed communication was clear. Well I later learned-from the night manager that she spoke neither French, English, or classic Arabic and she was the sister of the hotel director’s boyfriend. Why does this matter? Because the next morning- I discovered that my medication had been placed in the freezer NOT the refrigerator and had been ruined!! Because when I demanded to be reimbursed the cost, the director of the Riad chain refused to do that. Because this person isn’t capable nor qualified to deal with paying customers in this capacity of receptionist nor is the director capable of assuming responsibility for her errors in judgment and dealing ethically with problems that were precipitated by her bad judgment as management leadership. In addition to this incident, the copy of my passport was left out on the front desk for anyone to have access to, the money (hotel tax) I’d paid her upon arrival had not been noted or placed with the other money and the next morning- I was asked to pay again. 🙄 was it an honest mistake- possibly but who knows for sure? Is this any of this really important? Yes as it undermines your confidence and financial security in a business where you’re staying with your valuables and is the potential for possible identity theft if your passport info is left out for the public. I’m writing this review to inform the public of the irresponsible business practices and shady dealings here. Incidentally, they never reimbursed me. They then had two employees each call me on my personal phone number to beg me to retract my Google review (go read it) as the director had threatened to fi
