Burrendale Hotel Country Club & Spa

Had this amazing facial today and can truthly say I came out feeling so different than when I went in...I can highly recommend Hannah my therapist that made me feel like a new person so professional and amazing at her job also very helpful with advice....I defently will look forward to my follow up treatment...I also want to say a massive thankyou to spa manager Gina for all your help kindness and advice today it meant so much to me and won't go unforgotten xx...Lorraine

Stayed at the Burrendale as part of a large group during a charity event. The staff were exceptional — friendly, professional and incredibly accommodating. They handled our many requests with ease and truly went above and beyond to make our stay smooth and enjoyable

I didn’t sleep well here. The staff were nice but the dinner was average. There was no avocado as stated with the prawns. There were no lentils with the duck leg. It wasn’t their fault that the ceiling fell in in the corridor outside my room but all the carpets looked stained and the mattress was poor, as were the pillows. Rather big foam things that provided for two poor nights sleep. The only upside was that the shower was good and clean.

I booked a balcony room with views over the Mournes as it was our wedding anniversary. On arrival, we sat out on the balcony, taking in the views, but our enjoyment was curtailed by a worker on a Cherrypicker carrying out renovation work to the outside of an adjacent room. Apart from it spoiling the view, the noise was rather irritating 🙄. We went inside but couldn't relax because of the noise. After 15 minutes or so, I contacted reception around 5.20pm and requested another room. The receptionist said she would phone me back. Another 15 minutes elapsed, and we hadn't received a reply, so I rang again. This time, no one answered. We waited another 5 mins or so, and a receptionist rang back. She said she had spoken to the construction worker and said he would only be another half an hour, and would that be OK ? I said my husband had driven a long way and needed to nap and so it wouldn't be OK. The receptionist said she would make further enquiries about an alternative room and come up to our room. About 10 mins later, a lady arrived and showed us another room, which we accepted. She apologised and said we shouldn't have been put in that room. The new room was identical but further away from the noise, and relaxation was possible. The bathroom in the new room hadn't been cleaned properly as there was makeup around the door handle on the inside of the door. I didn't complain about this as I was already deflated. The food was good and the staff in the dining area were very efficient and polite. The kitchen staff put a happy anniversary message on our dessert plates, which was a nice touch. Overall, we are disappointed with the Burrendale Hotel and will not return or advise family or friends to visit.

There was always someone on the reception desk to help with any enquiries. The staff were all very helpful and understanding, and there was plenty of car parking spaces. It would be more than a ten minute walk to the town, but we had a lovely stress free time due to excellent accommodation. OH!!!! and the food was excellent.

Amazing Our stay as a family of 4 (4yr & 5yr old) at the Burrendale was amazing from the outset. The welcome by hotel reception staff was the friendliest we hace received, the superior family rooms were great with the triple bunk configuration. Had gorgeous meal that night, and lovely breakfast the next morning, with the kids being SO excited about the pancake making machine, brilliant. We literally spent hours in the pool, again friendly staff and clean changing rooms. Pool temperature great for kids, and the baby pool was effectively a childs hottub- so hot and bubbles!!! Overall amazing stay, just wish it had been longer.