Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.
Very Good
99 Reviews