The hotel supposed to email the self check-in details 1 day prior the check-in date but they didn’t do their job until you chase them.
I have witnessed at least another 5 travelers suffered the same situation like me on the same day, waited outside the hotel front door to call / email the hotel and ask for check-in details. Witnessed another 3 travelers got the same issue the next day. The hotel didn’t feel sorry at all for their mistakes.
Poor sound insulation, I could clearly hear all the noise whenever people walked past.
The design of floor corridor and room door is not friendly for travelers with luggages, they used full frame for the corridor door and room door which make it difficult to pass through with luggages.
Moreover, there are minor steps in the middle of the corridor so you will need to lift your luggage when passing the corridor.
One of the window in my room was cracked when I checked-in, so I emailed to report this. Surprisingly the hotel reverted that this issue had been reported before and they were waiting for new window replacement. Wonder why they could assign a room with defected window for customer. Lucky that nothing happened during my stay, if there were strong wind or storm, I believe the window wouldn’t stand.
