Jérémie H
October 8, 2023
We will try to write a review, as objective as possible. Positive aspects of the hotel: They layout of the hotel as a small Greek village is very nice. The rooms are spread out and it doesn’t feel like one of those big hotels with big buildings. It lays right on the beach which is nice and clear. The swimming pools are quite big, but I can understand that some people feel like they can’t use them as they are in front of the rooms with direct pool access, so you might feel like they are only for them which is not the case. The staff was usually quite friendly, especially at the beach bar which is the one we used the most. Pizzas served for lunch at the pool restaurant were very good. The a la carte restaurants are quite nice, if you manage to book them on the online app that they provide (the process is quite cumbersome). Now, onto the more negative ones: The check in process was a bit strange. You have to fill in an online form before checking in at the counter even if you have all of the paperwork with you. We had to pay the taxes right away and cash only. Usually they appear on the bill at the end of the stay…so if you don’t carry cash with you it could be an issue. Then we were negatively surprised when we were told that to use the safe in the room, we’d have to pay 40 euros. We have never seen this in any other hotel…the safe was always free!! Onto the room now: we had booked a swim up family room with direct pool access. We had been told it would be a renovated room, of course it wasn’t. The room looked like it came out of the 80s’….The “room” for the children are maybe 6 square meters, with no windows (other than a window on the hallway). The AC was leaking onto our daughter’s bed…we gave the information to reception, someone came to check only after a couple of days…looked at it and did nothing…. The beds were hard as rocks, we had to ask for toppers to make them a little more comfortable. And of course the piece of wood underneath was completely rotten due to the leak. The main bedroom was much bigger but also in poor condition. Noisy AC, plugs that were hanging out of the wall. There also, we had notified reception…we saw someone came to check…and again…did nothing about it. The bathroom was just a joke…the shower was so small you could barely turn around in it, the tiles were broken on the floor, the mirrors were also damaged, there was no ventilation at all in the bathroom. It didn’t feel clean at all. The access to the pool was not as shown on the pictures, the room was under ground level and you had to use a stairs to go to the terrace. It wasn’t a big problem for us but it could be for older people or people with small children. The renovate rooms are only a few, they can only accommodate 3 people max. And the renovated pool area with a pool bar is reserved for adult only. That’s all you see from the renovated parts. Lastly, there was regularly a strong smell of sewers in the hallway or even in the room, this was very unpl