Stanley House Hotel & Spa

We stayed here on 12/04/25 and we had such a nice stay here celebrating my birthday with my partner. All of the staff are so lovely and helpful. The beds are the comfiest I have ever stayed in definitely the best nights sleep I’ve had in a long time. The treatments and the thermal bathing were unbelievable, they were so relaxing. We made the mistake of not booking in the restaurant and we didn’t know the kitchen closed at 9pm (which was our own fault because we didn’t check). We got to the restaurant just after 9 and were told the kitchen had closed and we were unsure of what to do because we had a £40 voucher for a meal and we didn’t know the area well but Rodrigo made sure this was not an issue and sat us down which we were so grateful for. I wanted to mention all the staff that night, Maahira, Hassan and Gabriel they were all so polite and friendly and made sure they gave us the best service possible. The food was the best, so delicious. Rodrigo needs a special shoutout because he is just amazing, what a genuine nice guy he honestly made our night so special. Thankyou so much for making my birthday and our stay so special we appreciate everything that everyone did. We will definitely be returning and I recommend this place for everyone if you are looking for a VERY relaxing treat :)

I'm not the first person to leave a negative review regarding the mothers day event. As mentioned by many there was not enough food, tables crammed together in an unsafe manor and hardly any staff. My true disappointment comes from how the company have handled the situation following. A noble thing to do would have been to hold their hands up and admit they were at fault and issue refunds. I would have had respect for the buisness and management. You may come to Stanley House and have a great experience, but if you don't, then please don't expect any consideration or understanding from management. You will not be compensated nor will your opinion as the customer matter to them at all. They just want to make money. Which is what they did on Mother's Day. Disgusting, money grabbing behaviour. Completely unacceptable.

Dated: 6th December 2024. I was gifted a voucher for an overnight stay package from my son and daughter inlaw for my 50th birthday, I was really looking forward to having desi afternoon tea but unfortunately when it arrived I was very very disappointed, the quality and quantity was not good enough, the only desi savoury i got was 1 bite size pakora, 1 mini pizza bite, 1 spring roll, half kebab , i was expecting a full desi afternoon tea just how there menu says but clearly it wasn’t. I didn’t get any Indian sweet savouries with it nor did I get any sandwiches. It took more than 30 minutes to arrive and when it did, we didn’t get the sauces and was told by the staff that it comes with brewed tea when we asked for ginger desi tea. We checked on there website and the desi tea menu clearly states it comes with sauces and desi ginger tea, when we clarified with the staff, she went to the kitchen and asked the chef and he said he will prepare the sauces and tea for us. As I was biting the pakora it was raw from inside and burnt from outside, complained to the staff and she took my plate of the savouries to show the chef and he was sorry for it. I didn’t eat any of the desi tea and had to leave with disappointment. Customers shouldn’t be showing what the menu says to the staff. it clearly shows that there menu and pictures are very misleading with false information and the prices are very high according to the quantity and the quality of the food they serve. Overall besides the desi afternoon tea we enjoyed our stay with dinner and spa. Dinner we only enjoyed because they had fish & chips on the menu unlike the last time we stayed they didn’t have fish & chips on the day and we didn’t enjoy the food we ordered. I would not recommend any of my friends and family to come for desi afternoon tea at Stanley house hotel and spa

Had a fantastic experience here at Stanley house spa for my Aunties birthday, the staff couldn’t have done enough for us to make sure the day was extra special. Would highly recommend it, thank you for having us! I didn’t get everyone’s names I think one lady was called Grace, Thank you again

Stayed overnight and again it was fantastic . Even from check in we were made to feel extra special and looked after, our room was available early .we first did the aqua thermal bathing which was super clean organized and extremely relaxing . The spa staff are so friendly and helpful , I had a drift away massage which was lovely and relaxing my therapist even delivered extra pressure which was great so thank you for that. Our room was ground floor in the Manor House which is the stunning old building which has so much more character than the new site rooms personally my favourite. We ate lunch in mr Fred’s we were served by Rodrigo who was probably the most attentive and polite server I ve ever encountered in my life. And again at evening meal Rodrigo did not fail with fantastic service . This made the visit even more special . I even was able to order my favorite desert even tho it wasn’t on the menu so well done to the chef thank you for the best lemon posset I ve ever had . All the staff in service were very prompt and professional. Had a great sleep the room was lovely. Breakfast was a fantastic treat so much fresh fruit and a lovely cooked breakfast . Every time we visit Stanley house we are made to feel like the most special guests I hope it never loses its charm . I can never fault this place . Special mention to lexi front desk she s a lovely girl with a very calm ,relaxed and professional. Can’t wait to come back thank you to everyone who made this trip amazing . Danielle and Jennifer

Great location, fabulous rooms and comfortable beds. Friendly attentive staff. Disappointing breakfast served buffet style which was cold.