Guest User
January 16, 2025
The location is very nice, being right near to the river. A short walk from the train station & theatre. The bed was comfortable. I would have preferred 2 pillows rather than the 1 provided. The room lacked basic cleaning, such as the rug needed hoovering, and it has a few stains. Beside the bed, there were coffee cup ring marks and a hair in the corner on the bedside table... so simple to have cleaned. The view from the window was a filthy old set of concrete stairs (basement floor) again easy to improve for guests. The bathroom could have certainly been cleaner. The arrival at Reception could have been more pleasant. The lady seemed quite disinterested. I had to ask at Reception for our refreshments to be topped up as we had hardly any sugar and zero milk for hot drinks... again, it's a very basic thing. The website also states rooms have complimentary toiletries in them... ours had none, I asked, but we didn't get anything. Overall, it was a very forgettable stay and not somewhere we would choose to go back to. It gives off an impression of being a quality hotel, but that wears off pretty quickly!