Travelodge London Twickenham

Assigned ground floor room. Beside pedestrian, many people walked by and car driving through, very noisy. Water drop from the bathroom roof lamp when bathing. Terrible and afraid of getting electric shock. Although I reserved 3 nights, I quit after a night stayed there. Very bad experience.

I stay in many Premier Inns and decided to stay in this Travelodge as I’ve been once before and thought it was okay enough to give it another go, this time for 5 nights. I had a ’Super’ room on the 9th floor. The Pros It’s very close to Twickenham station. The Cons The lobby area / reception frequently STINKS of cigarette smoke. The staff either smoke in the back room and / or just outside the front doors, which blows it all back in. It’s revolting and incredibly unprofessional. The road outside and general area is very noisy, especially at weekends. The glazing works okay-ish (not great) but without any air-conditioning you will be boiling in summer if you keep the window closed. So bring earplugs and ask for one of their fans which apparently are kept somewhere. The room is much smaller than Premier Inns (you can just move around the bed) and there is no fridge in the room. Unlike the Premier Plus rooms, the lighting is stark: most noticeable in the bathroom. There is only standard tea but there is a lavazza coffee machine. The room was grubby. The carpet was the kind you definitely wouldn’t want to walk on barefoot. The shower curtain and taps were dirty and there’s a gap to the floor so that water spills everywhere. There’s no safe in the room. Travelodge say they don’t automatically clean rooms when you stay so I’d love to know why, on two occasions, a cleaning staff member burst into my room when it was locked. When they found me inside they apologised and said they ‘must have got the wrong room number’ which made me suspicious. In addition, the front desk is invariably unstaffed and anyone can wander into the lift area without a pass. I did not feel personally secure in the hotel. I wouldn’t leave anything behind that you value when you go out ... Then early on a bank holiday monday morning there a thumping knock on the door and a shout of ‘MAINTENANCE’. I was resting after a big day so replied, ‘What maintenance?’ ‘We have to clean the shower heads.’ ‘Well you can’t. I’m resting. Please come back another time.’ ‘It’s a LEGAL REQUIREMENT’ - shouted back at me. ‘Go away and do it another time.’ The whole experience was pretty rubbish to be frank. Premier Plus rooms are far better. If it’s just for one night you should be okay though.

Right next to the station and 5 minutes from the cafes and bars in the high street. Very comfortable bed in a spacious room. Everything was clean and well maintained. But the best bit was the very friendly, helpful and efficient reception staff.

This is a very staying in Travelodge London Twickenham. I have stayed for more than a months with my family. The hotel has provide the needful to us, with a economic price. And the people here is very helpful and nice. I will definitely come stay in Travelodge next time when there is a chance.

Better than most other hotels in this chain we have stayed in. Room smallish but comfortable though the bathroom needed a bit of TLC. Food really quite good. Staff friendly and helpful. Ela in particular merits a mention and deserves a pay rise.

I could tell they were surprised to see us when we arrived. I have since found out we should have been ‘outbooked’ which means moved to another hotel because they over book their allocation but travel lodge are so poor they didn’t get round to ringing us and we turned up. Did manage to get us a room after waiting for half an hour but not what I booked. And they couldn’t care less!! Neither the hotel reception nor the customer care team could care any less. Take my advise and don’t bother

I stay here occasionally when traveling for work and the staff are always very friendly, extremely helpful and Albert in particular went out of his way to make food food for me quite late, which was very appreciated. Any time I have an issue with a room, for example, a light is not working or shower blocked for example, it has always been resolved extremely fast. I have no complaints, for a Travelodge, this location is great

Came up for a Uni visit. Thoroughly recommend this Travelodge. Great night’s sleep and staff polite and helpful. Good location with pubs, restaurants and supermarkets nearby. Room was clean, warm and the telly was big. Will be back!