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5 star

Grand Poet Hotel and Spa by Semarah
4.7/5111 Reviews

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.74km from House of the Black Heads
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Breakfast

Hilton Garden Inn Riga Old Town
4.5/596 Reviews

Hilton Garden Inn Riga Old Town

Riga City Center Riga|0.07km from House of the Black Heads
Location is great, but that is about it. Hilton hotel in Riga can barely keep up to standarts and basic necessities, and is not reasonably priced whatsoever. Starting with parking, which is 20€ a day, its more like small extra land, which they call a parking lot. Barely enough for 10 cars, it was though to get to a spot and park, because cars were parked in no logical sense, there were no directions. They have underground parking, which they seemed unwilling to let you in, because apparently you ‘need assistance’ to get up and down and it’s not that easy. When we asked about access, after arrival on the first day, when we barely fit in the one last spot, they said ‘but you managed to fit in here!’ The mattress is rock hard and the pillows are so terrible, like I have never seen before, cheapest of the cheapest. Only drinking water available in the hotel shop downstairs(that they claim is reasonably priced, but it’s absolutely not), is the most expensive water bottles that you would usually find on a restaurant table, costing 5€ a liter. And finally, they have a warm water problem. If the hotel is full or you choose to shower in ‘busy time’(morning or evening) there is simply no warm water. This was a reoccurring issue over our stay and when we called reception after not having warm water on an October evening in Riga, when temperature is barely above 0•C, they simply said to wait for it. After 20 min of waiting and, once again, complaining that there still is no warm water, we were plainly told that there is nothing they can do because the hotel is full. We chose Hilton, even though the price was relatively high for staying in Riga(over 100€ a night), because we trusted in reputation and name of the chain, expecting a certain standart, however, it was not fulfilled whatsoever. Very disappointing stay, we tried to look over all the little issues, but lack of such a basic necessity as warm shower after a long day, was the last drop for us, so we checked out one evening earlier.

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Top rated hotels in Riga

Searching for hotels near House of the Black Heads? Compare room rates and reviews to find your ideal stay.
Relais le Chevalier
4.5/550 Reviews
Riga City Center
The location is close to the famous monument, the hotel is clean and looks new. The decoration is good-looking European style, the breakfast is great, you can order what you want to eat right now. Environment: Great
Grand Hotel Kempinski Riga
4.7/578 Reviews
Riga City Center
Although the service staff is really lacking in education and lack of training, the location is definitely not to be said, and the overall facilities are still very good and worth having.
Wellton Centrum Hotel & Spa
4.1/5106 Reviews
Riga City Center
The hotel is located in the old town. It is only ten minutes away from the Riga long-distance bus station and train station, but it must be reached by tunnel and gravel road. Our handling box is not heavy, so there is no big problem. The hotel waiter has a smile, the room is slightly thin, but the room can be fully opened, the breakfast is rich, maybe my request is not high, combined with the geographical service price, it should be considered a good choice, recommended.
Hilton Garden Inn Riga Old Town
4.5/596 Reviews
Riga City Center
Location is great, but that is about it. Hilton hotel in Riga can barely keep up to standarts and basic necessities, and is not reasonably priced whatsoever. Starting with parking, which is 20€ a day, its more like small extra land, which they call a parking lot. Barely enough for 10 cars, it was though to get to a spot and park, because cars were parked in no logical sense, there were no directions. They have underground parking, which they seemed unwilling to let you in, because apparently you ‘need assistance’ to get up and down and it’s not that easy. When we asked about access, after arrival on the first day, when we barely fit in the one last spot, they said ‘but you managed to fit in here!’ The mattress is rock hard and the pillows are so terrible, like I have never seen before, cheapest of the cheapest. Only drinking water available in the hotel shop downstairs(that they claim is reasonably priced, but it’s absolutely not), is the most expensive water bottles that you would usually find on a restaurant table, costing 5€ a liter. And finally, they have a warm water problem. If the hotel is full or you choose to shower in ‘busy time’(morning or evening) there is simply no warm water. This was a reoccurring issue over our stay and when we called reception after not having warm water on an October evening in Riga, when temperature is barely above 0•C, they simply said to wait for it. After 20 min of waiting and, once again, complaining that there still is no warm water, we were plainly told that there is nothing they can do because the hotel is full. We chose Hilton, even though the price was relatively high for staying in Riga(over 100€ a night), because we trusted in reputation and name of the chain, expecting a certain standart, however, it was not fulfilled whatsoever. Very disappointing stay, we tried to look over all the little issues, but lack of such a basic necessity as warm shower after a long day, was the last drop for us, so we checked out one evening earlier.
Wellton Riga Hotel & Spa
4.2/5111 Reviews
Riga City Center
The hotel is an OK option if you'd like to visit the beautiful city of Rigal, allthough I'd advise against the spa. The spa aerea was average, I guess, containing a small pool, a jacuzzi and a sauna (the turkish bath was closed). When we ordered the couples massage, though, we were really dissapointed. The only thing couply about it, was that we showed up at the same place at the same time. After that we were seperated in two different rooms. And the massage, if you can call it that, was underwhelming, and absolutely not worth €120. The front desk also managed to loose our laundry, but we got it a day later. Tip of the day (to all hotels, really): keep stamps for sale in the recepiton
Revelton Suites Riga
4.8/555 Reviews
Riga City Center
The reason for the 2 star review is because they only have an online reception - which means they do not have any physical presence and therefore when issues arise, they are not really resolved. This includes security concerns. During our stay, there were 4 kids under 18 that were staying in the apartment above us. They were blasting music, yelling and stomping around between 4pm to 4.45am (with the worst between 4pm - 10pm). We also had an instance of someone who were clearly not staying in the Revelton apartments because they had tried to get into our and our neighbours apartments (you can hear them punch in a code and fail). They then knocked on our door - when I opened the person quickly said sorry “wrong place” and ran off. I am not sure how someone random could get into the apartment building at all if they were not staying there given there are coded locks…. This was concerning. We had messaged reception about both the noise and the random person; but their response was a shocked emoji, and that they had resolved the issue by contacting the guests who were apparently very sorry for their behaviour, and that we should be patient. It was clear the other guests were not sorry as they continued their unruly behaviour; and I do not consider the online receptions actions were in any way sufficient in dealing with the issues raised. I also think the lack of security measures- vetting/verification of people who are staying etc is a little concerning. Whilst the place itself is great in many aspects (good finishing, clear instructions, good location) - if you want peace and quiet - I do not recommend you stay here, particularly over the weekend. If you are not so concerned with noise and security, then I think it could be a lovely stay for you.

Frequently Asked Questions

Riga Travel Guide

If you want to stay at the best hotel in Riga, Trip.com is here to help! Planning a trip to Riga? You can stay 3-5 days at hotels in Riga without running out of things to do. While traveling to Latvia, Riga is one of the most popular destinations.

For those traveling for business and tourism, Riga International Airport is the preferred choice when visiting Riga. It's easy to reach Riga. The city can be reached by plane, train, and car.

There are 249 hotels in Riga on Trip.com, including luxury, boutique, and budget hotels. Riga has many well-known chain hotels which are suitable for both business trips and vacations. Days Inn is the top choice of many travelers in Riga. In Riga, there are hotels under the Days Inn brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Days Inn. Hotel Forums in Riga is a favorite among Trip.com users. Many tourists also stay at Rixwell Gertrude Hotel.

There are quite a few famous attractions in downtown Riga, such as Rigas Doms, Doma Laukums. You can choose attractions in Riga that are perfect for a weekend getaway, such as Culture Palace ZIEMELBLAZMA, Jūrmala Seaside Resort. You can also visit top-rated attractions like Albert Street, Brīvības Piemineklis, Svētā Pētera baznīca. Commercial areas like Medus Istaba, Hobbywool are ideal places to buy souvenirs.

Average Temperature

• January to March: -2.0°C during the day, -5.13°C at night

• April to June: 12.94°C during the day, 8.07°C at night

• July to September: 17.43°C during the day, 12.94°C at night

• October to December: 3.57°C during the day, 0.99°C at night

Average seasonal Rainfall

• Spring: 29.53 cm

• Summer: 47.83 cm

• Autumn: 75.43 cm

• Winter: 54.5 cm

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