Shigatse Shunyi Starlight Hotel (Zashlunbu Temple) Reviews

Response from Property: Dear guest: Hello! First of all, thank you very much for choosing our hotel and giving your review. Regarding the advantages you mentioned, we are very happy that the supporting facilities around the hotel can bring you convenience. We will continue to work hard to maintain the surrounding business environment and provide guests with more choices. We apologize for the shortcomings you have raised. For the problem of mold growing in the corners of the room, we will immediately arrange for staff to conduct a comprehensive inspection and clean up, and take measures to prevent mold from growing again. Regarding the bed sheets not being changed and the smell of cigarette smoke, we guarantee that the bed sheets are changed every day for each guest. You can be 100% assured of this issue and ensure that every guest can stay in a clean and comfortable room. Regarding the issue of perfunctory breakfast, we will humbly accept your opinions and immediately communicate with the catering department to improve the quality and variety of breakfast to satisfy guests. The presence of menstrual tissues left by other guests in the toilet is a serious mistake on our part. We will strengthen the supervision of guest room cleaning to ensure that this kind of situation does not happen again. We would like to express our deep apologies to you again. We will use your feedback as an opportunity to continuously improve and enhance the quality of our services. We look forward to giving you a new experience next time you visit. Wish you a happy life!

Response from Property: Dear guest: We are very sorry for bringing you such an unpleasant experience. We apologize for the fact that the faucet of the bathroom heater fell and hit the instep of your foot. We sincerely apologize for the serious errors we made during our cleaning and inspection work. We will immediately conduct a comprehensive inspection and overhaul of the facilities in all hotel rooms to ensure that similar situations will not happen again. Regarding your injury, we have arranged for a dedicated person to communicate with you and provide you with necessary medical help and reasonable compensation. We apologize again for our negligence, and thank you for your feedback, which gives us the opportunity to improve our services and facilities. We look forward to giving you a satisfactory experience next time you stay.

Response from Property: Dear guest: Hello! We are very sorry that you were disappointed with our hotel's facilities. We sincerely apologize for the dripping water from the oxygen supply area, the cracked shower floor without anti-slip measures, the shower water not being hot enough and the water pressure being low. We have arranged for maintenance personnel to conduct comprehensive inspections and repairs on these facilities to ensure that similar situations will not happen again. At the same time, we are glad that our hotel's proximity to restaurants brings you convenience. We will also work hard to improve other aspects of the hotel to better meet your needs. Thank you again for your feedback, we look forward to providing you with a more satisfactory stay experience next time you visit. Wish you a happy life!

Response from Property: We believe that every encounter in life is difficult, and we are glad that we can still bring you beautiful memories after separation. Our only hope is to use our professional and considerate services to add a little happiness and beauty to your travel life. Kunyi Starlight is also your eternal guardian, waiting for your next trip home~

Response from Property: Dear guest, we are very sorry that this stay has brought you many bad experiences. First of all, the projector was not adjusted well. You contacted the front desk to adjust it for you and asked for your opinion. We did not change rooms. The problem with the humidifier was normal during our ward inspection today. We will arrange special personnel to rectify these problems. If the room lacks quilts, they will not be placed in the room. If you need them, you can contact the front desk at any time to send them to you at no charge. We are glad that the service of the front desk lady has been recognized by you. We will continue to maintain and improve it. We have debugged all the audio-visual rooms when you checked out today. We sincerely hope you can give us another chance and we will let you experience the new look next time.

Response from Property: I am very happy that you chose Kunyi among many hotels. We will promptly report to the department about what you mentioned. You are welcome to visit us next time.

Response from Property: Thank you very much for taking the time to give Kunyi Starlight Hotel such praise despite your busy schedule. We at Kunyi Starlight Hotel are committed to 5-point satisfaction as our greatest goal. We have always been adhering to the user first, and your satisfaction is our greatest encouragement. Looking forward to your visit again~~

Response from Property: Dear guests, hello! Thank you very much for your support to our Kunyi Starlight Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our Kunyi Starlight Hotel again whether for business trip or travel! Looking forward to your visit again!

Response from Property: Dear guest, we are very sorry that you encountered some problems during your stay, which caused you inconvenience and trouble. These problems are our negligence. We attach great importance to your feedback and will strengthen employee training to improve our service quality. Regarding the door problem you reported, we have notified the engineer to repair it and conduct regular self-inspections. The hotel always attaches great importance to the stay experience of every guest. I apologize for you again and look forward to your next stay. I wish you a happy life.

Response from Property: Customer satisfaction is the best answer for our service industry. Thank you for your praise. We will continue to work hard to meet any requirements of the guests. I wish you a happy life.

Response from Property: Thank you very much for giving such a good review to Kunyi Starlight Hotel in your busy schedule. We at Kunyi Starlight Hotel are committed to 5 points of satisfaction as our greatest goal. We always put customers first, and your satisfaction is our greatest encouragement. Looking forward to seeing you again~

Response from Property: Dear guest! Thank you for your recognition. Your recognition is the star we are chasing. We are also like the stars in the sky, spread all over the country, guiding you. Waiting for your return...

Response from Property: Dear guests: Hello! Your praise is really the most beautiful scenery of our hotel. Thank you for your support and care of Kunyi Starlight. We hope that our service can keep the temperature in your heart.

Response from Property: Dear guests: Hello! Thank you for choosing to stay at Kunyi Starlight Hotel. All our details and intentions, all our efforts and seriousness are to get your sincere recognition and praise. Thank you for your concise and concise praise of us. We look forward to your visit again. Wish you the best. Have a happy life~