Hotel Alpet

Terrible experience, I wouldn't recommend it even to my worst enemy! Even in prison people are treated better! I am Albanian, I would be ashamed if a foreign tourist had lived the same experience as me, bringing with them the idea that Albanians are rude. Once I arrived at the facility I was asked to pay immediately and not at check-out. While paying in cash, I asked the staff to give me a receipt, as proof of payment made. The risk was to pay twice if I didn't have a receipt in hand. Upon my request, the staff replied in an arrogant tone that I had to wait for the facility manager for the receipt, giving me my money back and not letting me enter the room. Stunned by everything that was happening to me, I asked them why they had to wait for the manager. I myself was a hotel doorman when I was a student, and when paying I could easily fill out a duplicate receipt, one of which to give to the customer. However, I waited for about half an hour at the bar, tired and sweaty from trip, and afterwards I asked again where the manager was. At this point the staff guy, very annoyed, told me that the manager would arrive after about two hours. I told him that you couldn't leave a customer waiting outside for two hours, that the payment for the room could also be done at check-out, that I had already come to them before, on the night between the 23rd and December 24, 2021 again via ***********, who could verify everything on the database. I said that I could also leave them my passport as collateral, without which I couldn't even take the return plane. But it didn't help. At this point, very angry, as I was about to leave, trying at the same time to contact booking customer service, I was called by the same guy who had filled out the receipt at this point