Top 5-Star Hotels in Rio de Janeiro

It's quite satisfactory. The advantage is that it is located next to the famous Copacabana Beach. There is a swimming pool on the roof and you can see the scenery. The scenery outside the room is also very good, but the outside glass is dirty, it would be better to clean the scenery. Breakfast is also ok. The disadvantage is that the room decoration is relatively ordinary, and there is no bathtub. It has nothing to do with luxury, and there is no desk. The room is small, but it is clean. But the value for money is OK, because it doesn't charge inflated prices. Overall rating: 4. Whether you want to choose depends on whether you are after luxury or cost performance.

I arrived way too early for check in but reception was so welcoming, they offered me my welcome drink and accommodated my early check in request and got me a room a floor beneath the rooftop pool and bar! Which meant I was a flight of stairs away from the captivating views of Copacobana Beach and direct pool access. Made it up to my room right as the sun was peeking to rise and captured my first beautiful priceless moment in Rio de Janeiro! Everything about this hotel is premiere! The service is impeccable and any complaints or issues are dealt with right away. The concierge staff is always readily available for advise on things to do or places to eat depending on your tastes and acquiring bookings for activities for non Portuguese speakers like myself was effortless! Breakfasts are well attended to and their spread is admirably top notch! Rooftop bar staff are very efficient and courteous as well! Just top notch everything! This hotel is so worth the long review because of how everything is executed by them! They truly deserve their five star rating and there is no doubt in my mind that when I come back to Rio, I’ll definitely choose Miramar by Windsor Copacobana!

The hotel is quite beautiful, which means I am quite satisfied with it. Especially when there are performances in the evening, it feels lively and has a vacation-like atmosphere. According to the standards of Golden Diamond, I think it is still a bit not good enough. For example, the breakfast restaurant is simple in decoration. The food is scattered and scattered, like a guest house

Positive Great Location, you are relatively close to everything in walking distance. There is a pharmacy next door, as well as a bakery that has outstanding quality. The rooms are clean and spacious. One of the big pros for me is that there are no carpets, which is a big plus. It avoids any unpleasant smells. Negative Unfortunately, there are a lot more negative comments rather than positive ones. My family and I usually stay at the Grand Hyatt, but due to Covid-19, the hotel was temporarily closed. We were left with no other option but to give this hotel a try. I want to emphasize that this hotel has the potential to be a 4 or 5-star hotel if adjustments are made. Nonetheless, this hotel should be a 3 star. On the first day of arrival, we had wifi. However, on the 2 day of our stay, we no longer had wifi. We contacted the reception desk, and the girls in counter said they were having issues with their wifi due to their guest capacity?!?!?!?!?!?! really? This is a hotel that shouldn't even be an issue. We are in 2020 in 2020 even McDonalds has a reliable WIFI however, Windsor Marapendi did not. After a few days the ”Partial Wifi” was back up, I mean partial because the wifi was only available in the lobby. Just writing this review baffles me with their lack of proper and basic preparation and administration. Wifi was not available during our entire 9-day stay. We stayed on the 13th floor, and again I repeat no wifi in the room. I had to go down to the lobby so I could log in to my laptop to work. How inconvenient and above all this, not one apology and acknowledgment of their lack of proper planning from the hotel, and they didn't even move a finger to make matters right with this nuisance. There was a lack of responsibility and care from the hotel. All they would say is that they are working on it. The hotel charges for the use of an adapter. It's 50 real. Although it's nothing if you convert it to USD, all hotels allow you to borrow an adapter if needed. Especially one that has no wifi. (forgive me, but I can't get over this wifi issue) Breakfast is free, which is a nice thing (especially for a hotel with no wifi), but it's mediocre, your best off going out for breakfast you will have a much better experience. Blowdryer is obsolete. Suppose you want to dry your hair, good luck. Bring your blowdryer. In my case, I had to go out and buy one during my stay. The Reception desk crew needs a complete revamp on professionalism and Customer Service. If you are trying to be a high-end hotel ( Which this hotel is not), Customer service is everything you guest needs to feel welcomed and feel like their needs is cared for regardless of how little or big their needs are. Windsor Marapendi, you have great potential if the criticism is taken and executed for them not to happen again in the future with other guests. You need major improvement. You should be rated as a 2 star if that. Holiday inn is a 5 star compared to

My wife and I stayed in the hotel for 10 days for our honeymoon after receiving a recommendation from a friend. When we first arrived we were disappointed because the room had not been cleaned adequately (dirty carpet, stains and dead bugs in the bathroom) and despite informing the hotel we were coming for our honeymoon we didn’t receive any special welcome, for example a note or message from the hotel or chocolate gift as we saw others receive on Instagram. We complained to the reception about the cleanliness and the next morning the room was cleaned to our expectations, we were happy with how the complaint was handled. The hotel room we were given was an ocean view on the 10th floor. The view was amazing and we loved falling asleep and waking up to the sound of the ocean. However we feel that for the price and star rating of the hotel, the rooms need to be refurbished, the room feels dated and the bathroom finishings are not befitting of the hotel we expected from the pictures; messy paintwork and grouting, broken wooden furniture, poor quality shower and at one point there was no hot water so our first night was cold showers. We have stayed in lower and similarly priced and rated hotels and the quality of the room and bathrooms were better than this hotel. We used the tennis courts and gym during our stay which was a nice option. We both had the tropical Spa experience which was a wonderful and relaxing experience and the Spa staff were great. We chose the all inclusive option at the hotel and we were not disappointed with the selections available and the high quality of food on offer from the restaurants. The service from the staff at the restaurants was wonderful. The location of the hotel is excellent, after exploring the area we determined it has the best location of all the hotels in Ipanema / Leblon / Copacabana, because of the direct beach access to a “private” beach. Halfway through the stay we received a note in our room to say there was a problem with the pre payment and amount of consumption. We were very surprised because we had the all inclusive option and had not taken anything not included. We called the reception to inquire about the problem and the person was not able to explain what was the problem. (My wife is Brazilian so language was not the problem). We had to go down to the reception to speak with someone else, where we were told that the pre payment taken by the hotel was not enough to cover the cost of our stay (10 days) and so an additional payment was needed. The hotel knew we were staying for 10 days and should have known the total cost of our stay (excluding extras not included Ina lol inclusive), and taken the payment up front, rather than send us an ambiguously and informally written letter, halfway through the stay which the staff could not explain on the Phone. This was an annoying inconvenience and not a nice experience which the hotel could have very easily avoided. To be 5 stars and for us to consi

Being an ambassador level with Marriott tells you I travel a lot. We stayed at the JW for five days and loved the location, right in the middle of Copacabana beach. The hotel does need a little updating but the staff and lounge more than made up for it. The one person who really made our trip was Thais Silva from guest relations. She was on top of everything, if something was not right, she made it right. Not only did she go above and beyond but she really cared. Thanks again for making our stay in Rio a truly memorable one.

The hotel is awesome, it is the best hotel in the area, the swimming pool is beautiful, the beach is outside, the room is comfortable and clean, very high-end, the breakfast is a little less

Fasano is one of the best hotels in Brazil. Thank ir room was very nice but the view could be better, as a member of LHW they granted us an upgrade but the only difference was the floor, due to a tree outside our view was partial. The service is excellent, the pool is beautiful but crowded! Breakfast is amazing and the restaurant too! Looking forward to visiting again!

If you want to experience a Rio with plush amenities and excellent service, this is the place for you ! There are so many thoughtful touches through the rooms and the property at large. I'm currently enjoying a full breakfast at the restaurant overlooking the terrace and I had to take a moment to highlight the cars and attention of Henrique & Fran . They welcomed me warmly, assisted me with translations and overall quite attentive, for me these things really matter. Highly recommend this charming coffees farm turned into a lush abode.

I have stayed at this property for 3 nights. I was meant to stay for 6 but I have decided to change plans. Overall I found my stay disappointing. Pre-arrival: good communication through WhatsApp and Booking.com On arrival: not a good experience - duplicate preauthorisation from my card for the 6 nights plus extra. The terminal did not produce a receipt and the receptionist insisted I have to put the card through again, although I have shown her an instant message received from the bank saying the transaction went through. At that point, I have been traveling for 18 hrs therefore I couldn’t spend more time arguing about it. I was reassured it was not a duplicate payment/preauthorisation and if any mistake, this will be sorted in the morning with “finance team”. Next day, I have tried to sort this with various reception staff to no avail. They simply denied there is an issue and refused to discuss the matter further. At one point, I was standing in front of the reception being ignored. I have contacted the bank in the UK and they sent me a confirmation that finally led them to cancel one of the duplicate payments. I have wasted an entire day of my holiday on this. Reception staff - with some exceptions- are very cold and distant, even arrogant. Very rare you see someone smile and make you feel welcome. No apology was offered to me for the mixup with the payment and the very unprofessional way this was dealt with. Staff enters the room way too much. Morning and evening service is expected, however “room service” knocked my door at 8-9pm every evening. If the door is not locked, they enter the room. I would advise to have the “do not disturb” sign on at all times, should you want some rest. Breakfast - not included. Even to use the coffee machine in the room, you have to pay for the capsules. It’s not about money, it just leaves a bad impression I think. The room - nice, good facilities, nice bed, shower and the beach view lovely from the large terrace. Panoramic view of Copacabana, as long as the room is on a higher floor. The pool/beach - haven’t used the pool but the beach is service is very good, friendly and helpful staff and comfortable sun beds. In conclusion, I won’t be returning. I have been to Rio many times and there are much better places to stay in various areas. Although Emiliano looks nice, they are a far cry from what I experienced in other hotels in terms of hospitality and adjusting to individual needs and expectations. I didn’t feel treated like a valued customer and I felt quite uncomfortable throughout my stay.