I'm not a hard person to please when it comes to staying at a hotel. All I ask is one simple thing, wherever I go and that is that the room is clean. I don't need a ton of amenities, preferential treatment, etc. I just ask that if I'm paying you good money to sleep in a bed, that the room is clean and one of the biggest issues is NO PESTS. Roaches are a sign of filth, plain and simple and if you find them in your room, then clearly cleaning is at your lowest priority.
We booked this place for 11/10-11/12 at a ridiculous rate of $633 because of the Dave Matthews Band Concerts in town. Ironically, this was our emergency booking as we had already had booked with the Royal Inn months ago for this weekend, a few blocks away. We entered that room and took photos of the roach nymphs on their bathroom door and left within 6 mins of checking in. We rebooked with this Super 8 via ******* in an emergency rush, knowing they were going to charge nearly triple the usual rate but that was fine as long as we didn't have to deal with pest and vermin.
The first night seemed ok, we checked in late, slept and woke up the next morning and went on with our day. We came back late last night however and there was a nice little roach on the dresser above the fridge, trying to make it's way to our pizza we brought back in. I chased it behind the mini fridge and found a cache of them and a roach trap. So clearly, this was an ongoing matter.
Hotel wouldn't move us and didn't offer a refund.