Fairmont Ramla Serviced Residences

I will start with the check in, I asked them to make my friend do the check in for me since it’s my wedding and I’m busy to do the check in. They refused and said I must attend and hardly they allow my friend to put my clothes in the room. The staff in the lobby was slow and not welcoming as they should be. Also, when I asked them to change the blanket of the bed they took so long and I called three times for it last call they didn’t even answer, assuming that I will get bored and not order from them again. Second time I ordered slippers the same night and they took exactly the same way I called three times and from the second call they didn’t answer me. I was embarrassed with my wife that I was standing waiting for the slippers to enter the bathroom. The worst and what make me so angry and never ever want to try any Fairmont, that when I tried to explain to the guy who in charge to help me he said “ OUR SERVICE AT NIGHT SHOULD NOT BE THE SAME AS DAY TIME, YOU SHOULD KNOW THAT” His tone was like trying to deliver a message to me that I know nothing and it’s first time for me to pick a hotel with 5 starts ( basically he disrespect me ). I explain what happened to me to the laid how’s in charge of customer service in lobby and she said we will get back yo you. Until now no one even call to apologize. Keep in mind I booked it for my honeymoon thinking that I would have amazing moment with Fairmont 👎

Great breakfast - friendly staff. Fantastic rooms, all amenities provided. Laundry service worked very well. Didn’t try gym pool or sauna, will do next time. In room dining also served quickly and good quality. Highlight was the freshly pressed watermelon juice. Coming back! And kudos do the gentleman Taver in the front to suggesting leaving a review.

Front desk staff are amazing and very helpful. The rooms are spacious and new. Balcony and terrace are amazing. Below there are 4 restaurants that are amazing and spare you going out in the traffic of Riyadh. Access to and from airport is very close

The staff was amazing. We got an upgrade and it was Amazing. Great view from the balcony, I would like to thank specially, Ajmal, Ayam and Aneesh at the receiving lobby and restaurant section. Plus Khalid at the reception. At the restaurant I got my fav South Indian food. A true positive surprise. Good work all of you. Would love to come back. All the Best, Darshan

I recently had the pleasure of staying at one of the best hotels, where the quality of service was exceptional. From the moment I arrived, every member of the staff was incredibly cheerful and welcoming, making me feel right at home. The attention to detail and commitment to ensuring a memorable experience was evident throughout my stay. Highly recommend for anyone seeking unmatched hospitality and comfort!

Nice apartment hotel. Decor good. Smart TVs for Netflix etc. Good buffet breakfast. A few restaurants in the small complex that are nice, this means you don’t have to leave the plaza if you don’t want to. Clean, great staff. Nice gym. Overall a good option .