Premier Inn Rochester

Been using Premier Inn for many years now, but this was my first experience of a Premier Plus Room and I was astounded by it. Fridge with complimentary water, coffee machine, chocolates, Air conditioning, beautiful decor and the usual comfy bed. Shower room was stunning. Staff on reception and the restaurant staff were fabulous, and went that extra mile for me. Fish and chips for evening meal which was cooked to perfection. Had breakfast the next morning, which was great too. What was even better about this particular Premier Inn was that you could help yourself to breakfast rather than order it from the waiting staff. I make regular trips to Rochester so I'm looking forward to staying at this hotel again. I highly recommend it. Do try a Premier Plus room; It makes you feel like Royalty. The photos don't do it justice.

This is in no way a criticism of staff all of whom were excellent. It is however a huge criticism of Premier inn’s planning and current operations. We stayed three nights and in general the breakfasts were fine the evening meals in the other hand were dreadful. Our first evening we were told chef was ill no restaurant. Ok can happen we visited the Turkish place having pre booked. Second night we were booked in only to arrive and be told it was a limited menu. No one told us that when booked. We were told they had one fish one steak two soups and one pie. Wow. Not a lot of choice left but we ordered. Husband’s curry had three small pieces of chicken in a watery sauce. Son got four. Chips were solid. Informed waitress who apologised and told us curry was pre packed boil in bag! Chips came like that she said. Well don’t serve them!! Third night receptionist said it was worse so we went to the hungry horse nearby and they had everything on menu. We visit Premier inns regularly and they are running down. We decided we will go Holiday inn or Hilton. They aren’t much more expensive at times. So there you go. More regulars lost.

Restaurant was awful. Waited 30mins for main meal after waiting 15mins to be served, a further 20mins for additional drinks and 45mins for 1 desert. Ordered chicken curry for one of the main meals and was given chicken goujons with curry sauce on top with a little rice. Only + point was getting money off at the end after complaining. Will go elsewhere for food in future as use this hotel fequently.

The Premier Inn always can be relied on to do what they say they’re going to do! Rooms are of a good standard and the beds are super comfy. Nice position just outside of town with great view over the Medway. The staff were all really friendly, but perhaps a bit stretched on a Friday night, there didn’t seem to be many around.

The hotel is ideally located for entertainment and easy access from the motorway. What I liked: All the staff we met were wonderful. They were so friendly and helpful. For example, I have to use a stick to walk and one of the bar staff brought our food up to our room for us because we got back late and I didn't want to keep my 11 year old up in the restaurant. Normally, you have to go back and collect the food. I found that really kind as I would have really stuggled to carry a tray and use my stick safely. The bathroom as clean and the towels were good. The shower curtain was old fashioned but clean. The loo was spotless! Ther bed was adequate but not as comfy as Lenny Henry would have you believe! That may be me... I like a softer bed! It's also quite high up so, again, with mobility issues I found it a bit of a struggle to get into. What I didn't like: The only criticism I have is that each time we went to eat (breakfast and dinner time) we had to hunt for a clean table. I think the poor lad who was working the breakfast shift one morning was on his own, trying to keep up with wiping the tables before the next person arrived. Everything else was lovely and we will be back!!!

I usually go here to stay for a couple of nights at this hotel when seeing the medway and kent countryside or to go to the high street. This is one of the best premier inn i have ever been to. The family rooms are on the ground floor, the restaurant is lovely and the staff are friendly. The only downside is that its quite outdated from other premier inns ( old premier inn mattresses and outdated rooms ) but i would highly recommend if you’re staying in medway and kent for a couple of nights.