171hazelt
March 29, 2025
On arrival for an overnight stay the room looked clean, bathroom clean. It was a disabled room we booked but sadly toilet far to low. Bring disabled I really struggled, couldn't use shower as it was over a low bath not walk in. Husband used shower and it was awful, water just trickled out. We were in room 1 round from reception, very noisy. Door banged all day and night but not as much noise as coming from room directly above, they were having a party. They banged doors, wandered and thumped about all night. I gave in at 4 am and went to reception to ask if they would go and shut them up. All went quiet for 10 mins then started again. We got no sleep, none at all. Bed was extremely uncomfortable it was 2 singles zipped together but 1 mattress was thinner than the other so there was a huge hard ridge right down middle of the bed. We gave up trying to sleep and checked out at 7.30am long before we intended to. Drove into Carlisle to get breakfast as no breakfast there unless a roll at Costa. Upon checkout I informed girl on desk of our experience and she was not one bit bothered. Shrugged her shoulders and said "oh well". Not an apology or offer of any refund as compensation just a look and a shrug. We will never be back and I warn anyone booking don't expect much sleep or helpful staff. We were very disappointed. Premier Inn all the way for us.