Novotel Suites Paris CDG Airport Villepinte Reviews

Response from Property: Dear Albert,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the spacious and clean Superior Family Suite, as well as the friendliness of our check-in team. We also appreciate your comments regarding the shuttle service and amenities and will continue working to improve them.We look forward to welcoming you back soon for another comfortable stay near Paris Charles de Gaulle Airport!Kind regards,Celine, Guest Relations

Response from Property: Dear NFa.M,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by the shuttle service during your arrival, especially after such a long and exhausting journey with your children.We understand how important reliable transportation is, and we’re truly sorry that the shuttle didn’t arrive as scheduled despite your prior communications with us. Your experience does not reflect the standard of service we aim to provide, and we are currently reviewing our shuttle operations to ensure this doesn’t happen again.We appreciate your honest comments and hope to have the opportunity to restore your trust during a future stay. Please feel free to reach out directly if you decide to return, so we can assist you personally.Warm regards,Celine, guest relation

Response from Property: Dear YuChieh,Thank you very much for your outstanding review following your stay in our Superior Family Suite at Novotel Suites Paris CDG Airport Villepinte.We are delighted to hear that you and your family found the room spacious and comfortable, and that the bathtub was a wonderful experience for your kids. It’s always a pleasure to know that our amenities help create memorable moments for families.We look forward to welcoming you and your family again soon for another great stay!Best regards,Celine, guest relation

Response from Property: Dear MYSee, Thank you for taking the time to share your experience at the Novotel Suites Paris CDG Airport Villepinte. We are pleased that you appreciated the welcome from our staff, as well as the room and its amenities. However, we regret that the airport shuttle was not on time, and we understand that the wait may have been inconvenient. We will do our best to improve this service to ensure optimal punctuality in the future. We also take note of your comments regarding the nearby restaurants, and we will continue to look for solutions to better meet your expectations in this area. We hope to have the opportunity to welcome you again and make your next stay even more enjoyable. Sincerely, Celine, Guest Relations

Response from Property: Dear Jason,Thank you very much for sharing your feedback following your stay in our Superior Family Suite. We are delighted to hear that you enjoyed our amenities and found the cleanliness to your satisfaction.Regarding the tax information, we do provide materials in English for our international guests. It seems there may have been a misunderstanding at the time of sending, and we apologize for any confusion this may have caused. We will ensure that this information is clearly provided in the future.We hope to welcome you again soon and provide an even smoother experience.Best regards,Celine, guest relation

Response from Property: Dear Guest,Thank you for sharing your feedback following your stay at Novotel Suites Paris CDG Airport Villepinte. We are delighted to hear that you enjoyed our spacious rooms, comfortable washrooms, and the overall atmosphere of the hotel.Your kind words about our team are greatly appreciated, and we will be sure to share them with everyone. While our location is a bit outside central Paris, we are glad you found your stay to be great value for money.We look forward to welcoming you back on your next visit!Best regards,Celine, guest relation

Response from Property: Dear Usapyon,Thank you for taking the time to share your experience. We’re glad to hear you enjoyed your stay in our superior suite.We completely understand that finding the shuttle bus stop was difficult, and we’re sorry for the inconvenience this caused. Your feedback is very important to us, and we’ll work on improving the signage to make it easier for our guests in the future.We hope to welcome you back soon and make your next stay even more enjoyable.Have a great day,Celine, guest relation

Response from Property: Dear Guest,Thank you very much for your outstanding review and perfect scores.We’re delighted to hear that you enjoyed the pleasant environment around the hotel, the comfort of your room, and the convenient nearby bus stop. Your kind feedback means a lot to our team.We look forward to welcoming you again soon at Novotel Suites Paris CDG Airport Villepinte.Best regards,Celine, guest relation

Response from Property: Dear Guest,Thank you so much for your wonderful review and perfect score! 🌟We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness of your room, and found our team helpful and friendly.Your kind words mean a lot to us and motivate our staff to continue providing the best possible service.We truly hope to have the pleasure of welcoming you back again soon!Warm regards,Celine, guest relation

Response from Property: Dear Eric Daniel Joseph,Thank you for taking the time to share such detailed feedback about your recent stay with us. We are pleased to read that you appreciated the cleanliness of our hotel as well as its surroundings.We are, however, truly sorry to learn that other aspects of your experience did not meet your expectations. Please accept our apologies if some of our front desk team did not provide the warm and attentive service you deserved. Your remarks will be shared with the team to ensure we improve on this point.Regarding the luggage service, our property concept is designed as a 4-star “all-suites” hotel with a focus on spacious rooms and modern amenities, but without certain traditional full-service features such as porterage. We understand this may not have matched your expectations, and we value your perspective.Your constructive comments about the bathroom facilities and electrical outlets are very helpful and will be carefully considered for future improvements.We truly appreciate your feedback and hope we will have the chance to welcome you again to provide you with a more seamless experience.Best regards,Sophie, guest relation

Response from Property: Dear John,Thank you for sharing your feedback following your stay with us.We are pleased to read that you found our hotel nice and appreciated the cleanliness and service of our team.We are sorry to hear that transportation from the airport felt inconvenient after your long flight. For future stays, please note that our free hotel shuttle runs every hour between 4:15 pm and 10:15 pm from Terminal 2, between Halls B & D. We hope this will make your next arrival smoother.We truly value your comments and hope to welcome you back soon at Novotel Suites Paris CDG Airport Villepinte.Best regards,Sophie, guest relation

Response from Property: Dear Gee,Thank you for taking the time to share your feedback.We are glad to hear that you enjoyed the cleanliness and comfort of your room and that our housekeeping team took good care of you.We are, however, truly sorry for the issues you experienced with our reception and breakfast service. Your comments are important to us and will be shared with our team so that we can improve our service and ensure a more accommodating experience for our guests in the future.We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Kind regards,Celine, guest relation

Response from Property: Dear Guest,Thank you very much for your positive feedback! We’re delighted to hear that you appreciated the condition and comfort of our facilities, as well as the quality of our service.We look forward to welcoming you again on your next visit.Best regards,Celine, guest relation