Tsz Kwan Monique
April 19, 2025
**An Unforgettable Stay Thanks to Amazing Staff!**
I had a bit of a chaotic start—missed the concierge’s operating hours, ended up having to change my flight, and even book an extra night at the hotel just to retrieve my luggage. But then, fate stepped in! The same staff member who helped me earlier was also on duty for my hotel check-in later.
To make things worse, my iPhone was down to 1% battery, and my charger was stuck in my luggage. When I desperately asked if I could charge my phone, The check in staff Ibrahim didn’t hesitate—absolutely lifesaving service!
The check in staff was so incredibly kind and professional. And yes, I’ll even splurge on that **La Chablisienne by the glass** (pricey, but totally worth it for this level of service).
Oh, and shoutout to the Bartender named Baptiste too—super hardworking and attentive!
The only thing I would like to comment about is the room heater issue compensation.