Clarion Paris CDG Airport Reviews

Everything is so so Don’t expect too much :)

The reason we picked this hotel was for the proximity to the airport (to have a restful night before our next day travels) and for the shuttle service. Arriving the day before at the desk, we get a guy who has no clue about welcoming guests with his cold and distant attitude. We asked about the shuttle, he told us it runs every 30 min starting at 6:30 am and it’s 7 Euros a person. A couple of hours later, the fire alarm goes off and no one has a clue what was the reason behind that. We go down to the lobby with a couple of people at the same level and there was no one at the desk to explain it. Someone in the lobby throws: “it’s a fire drill”! 😣 The next day (travelling day) we go down and ask at the desk: when is the next shuttle to the airport, so we can wait for it, the front desk employee says to wait in the lobby and the shuttle should be there shortly. Meanwhile, we see people getting on a bus outside and ask about it at the front desk and the same guy says that it wasn’t the one and the driver would come get us when he arrives. Little did we know that he had called for a special car ride (probably an associate of him) that took us to the airport with an unexpected 25 Euro charge!! Not at all what we had planned for a restful and worry/frustration free stay!!!

Firstly, let's start with the pros, the driver of the hotel shuttle was very friendly, he even brought along the hotel name sign and walked in front of the door where all the people were waiting for their respective hotels' shuttles, so we saw him and gave him our names. The shuttle costs 7 euros per person per trip, so a round trip was 14 euros to and from the airport/hotel. The next morning, it was the same man again. The ride was not close, and there was no public transit/bus so I believed that either the shuttle or taxi were the two options. Next, I called the reception the night prior and asked for a wake up call for 8h30, the man put me on hold and confirmed my room number and time, 8h30, and I asked if I will receive a call and my phone will ring the next morning, he said yes and I hung up and went to bed. Fortunately, I woke up at 6h30 the next morning because I set my cell phone alarm, but there was no call at 8h30 and I waited and waited and waited, nothing, and I made sure my phone was put down nicely the night before, but there was no phone call. I checked out around 9h30 and I told the lady at the reception that I spoke with a man the night before, but no alarm and I waited and waited, she did not apologize nor said excuse me for any error, which is shocking for any hotel staff but this is a four-star-hotel so even MORE shocking. I checked out and asked if the 250 euros deposit will be returned to my credit card and she told me it will be returned to my card automatically. I thanked her and wished her a great day but still no apologies for the missed wake up call. It gets worse, the night before, I had one frozen bag of vegetables I wanted to cook as it was my last night in France, so that was my dinner, I saw a something like a timer ⏲️ and I turned it but still I could not turn on the electric plate, so I walked over a few rooms down and knocked on the door. I thought it was strange that someone was cleaning or doing housekeeping at 22h00 or 22h30 that late at night. It was actually a male technician and I understood why right away, because I couldn't even turn on the power of that electric plate. It took him many tries to finally turn it on, and then increase the power... If it took him like 2-3 mins and he is the hotel technician, how long would it take the hotel guests??? Absolutely ridiculous and good thing I saw an open door further down the hallway! Or else getting someone at 22h00 would take awhile. Finally, I slept with my jacket on ALL night, there was clearly a strong wind coming from outside the balcony... I saw there was a sign telling us that if we open the windows or the door to the balcony, it will disable the heating/air conditioning system. I dared not open anything... But I now understood why the technician was fixing things because honestly things were not in good working order. The next morning, the handheld showerhead needed to be handheld REALLY, the stand is broken so I had to "lean" it against the wall so that I didn't have to hold on to it while using shampoo or washing my hair... For a four-star-hotel it is totally not worth it, I stayed in a two-star-hotel with WAAAAY BETTER experience. Final verdict, save your money and go elsewhere. The room is big and the water is hot but other than that and the friendly driver of the shuttle, I cannot say anything else that aren't negative. Totally disappointed and definitely will never stay there again.

Don’t recommend. Most staff aren’t nice nor professional, Rooms are kind of dirty, Housekeepers don’t clean your room even when you complain and ask them to, Spa was broken and when you complain for something they give you a ‘voucher for the spa’ which was useless anyways because most of the facilities wasn’t working so it was free. Rooms’ AC don’t work, when a repairman came to do the AC part of it fell off, which is a hazard. Only good things are that it is close to the CDG Airport and has a local village, mall and park around.

Location is good, facility is good

Shitty, old and dirty hotel

Very convenient. Old hotel but still confortable

The hotel is very good.

amazing

It was top service and friendly

Behavior not good

Gold digger!

Perfect

We are very disappointed with this establishment. The welcome at check-in and check-out was cold and borderline unpleasant! I felt like I was intruding. The apartment was dirty and dilapidated. We weren't able to eat breakfast because there were no dishes. One bowl and one teaspoon for four! The children found a pair of thongs when they opened the closet! I'll spare you the photos of the hair in the apartment and bathroom. I do not recommend this establishment and we will not be returning!