Guest Reviews of Hotel Shangri-La Roma by Omnia Hotels
8.4/10
Very good
95 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities8.1
Service8.5
Cleanliness8.6
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Positive reviews(87)
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Great service(22)
Awesome rooms(20)
Clean and tidy(19)
Awesome stay(18)
Delicious breakfast(11)
Negative reviews(8)
DGenzano
Classic Double Room
Stayed in Oct 2025
Family
7 review
10/10
Outstanding
Posted on Nov 3, 2025
I had a wonderful stay at the Hotel Shangri-La Roma by Omnia Hotels. The location is absolutely perfect – close to the EUR district and well connected to the rest of Rome, making it easy to reach both the historic center and business areas.
The rooms were impeccably clean, comfortable, and well maintained, which made the stay very relaxing after long days out exploring the city.
The breakfast was another highlight: rich, varied, and delicious, offering both sweet and savory options to satisfy every taste. A great way to start the day!
Highly recommended for both leisure and business travelers. I will definitely stay here again on my next visit to Rome!
Dapengge3618
Classic Twin Room
Stayed in Sep 2025
Couple
13 review
9.0/10
Great
Posted on Oct 5, 2025
The hotel is a 20-30 minute taxi ride from the airport and a few bus stops away from the nearest subway station. On my first night, I arrived late and wasn't sure how to take the bus from the subway station, so I ended up taking an Uber. It's actually very convenient; the bus stop is right outside the subway exit, no stairs needed. Different bus routes go to the hotel, some are just one stop away. Breakfast consists of bread, various spreads, and fruit. My room had a small balcony and was much larger than the rooms I stayed in Florence. I even ran into a Hainan Airlines crew staying at the same hotel. To get to the Colosseum, you can take bus routes 709, 070, or 700 to the subway station, then transfer to the M line which takes you directly to the Colosseum station.
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6/7
Guest User
Classic Double Room
Stayed in Nov 2025
Family
80 review
2.0/10
Posted on Jan 2, 2026
We were happy but then later in the morning while I was brushing my teeth, the water was not running …. I could not shower for 3 hours till we claim for a new room …first they refuse to give us a new room till we said we will tell in the public…then they changed to worse rooms… no phone connected, no hot coffee, no hot tea, no water….and old room till we
Johnnyminkley
Classic Double Room
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Sep 12, 2025
Very nice hotel outskirts of Rome.
Nice breakfast and modern rooms.
Houston Rockets
Superior Room
Stayed in Sep 2025
Family
77 review
9.0/10
Great
Posted on Oct 15, 2025
Excellent location with convenient parking. The hotel facilities are mostly complete, and the overall layout is elegant and unique. The hygiene is good, and the staff are very friendly. Breakfast was great!
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Guest User
Classic Twin Room
Stayed in Aug 2025
Family
14 review
5.5/10
Posted on Sep 6, 2025
The location is quite remote, and the staff lacked professionalism. The room was poorly equipped, missing basic amenities like a kettle, drinking glasses, and tea bags. We had to ask for these items multiple times before they were eventually provided.
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Guest User
Superior Room
Stayed in Jul 2025
Family
34 review
8.0/10
Very good
Posted on Aug 26, 2025
The facilities were pretty basic. Cleanliness was acceptable. The overall environment was just okay, and the service was mediocre as well.
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Guest User
Classic Double Room
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Aug 8, 2025
Great Stay with Helpful and Patient Staff
I had a very pleasant experience at this hotel. The staff were extremely helpful and patient throughout my stay, always willing to assist with anything I needed. Despite my limited language skills, communication was smooth and there was hardly any language barrier. Their professionalism and friendliness made the stay even more comfortable. Highly recommended!
Guest User
Superior Room
Stayed in Jun 2025
Business traveller
31 review
10/10
Outstanding
Posted on Aug 23, 2025
Seeing the China Eastern Airlines flight attendants gave me a sense of being back home. Just a heads-up, you'll need to bring your own toothpaste and water.
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Anonymous User
Classic Double Room
Stayed in Jun 2025
Business traveller
24 review
10/10
Outstanding
Posted on Sep 21, 2025
Great room, excellent service, and a good breakfast. The only downside is its distance from the city center.
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Cyrus.m
Classic Twin Room
Stayed in May 2025
Travelling with friends
13 review
10/10
Outstanding
Posted on Sep 1, 2025
Really nice comfortable room, great hotel facilities. The staff were very friendly and helpful.
Guest User
Classic Double Room
Stayed in May 2025
Solo traveller
9 review
7.5/10
Posted on Aug 24, 2025
Very nice hotel, room was clean. Not located in central area but there is public transportation near
Guest User
Classic Twin Room
Stayed in Jul 2025
Family
16 review
10/10
Outstanding
Posted on Aug 26, 2025
Pleasant environment with a terrace. There are Chinese restaurants nearby.
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Anonymous User
Classic Double Room
Stayed in May 2025
Couple
20 review
10/10
Outstanding
Posted on Aug 27, 2025
Overall, the hotel was very good; both the service and the rooms were great.
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Guest User
Classic Twin Room
Stayed in May 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Jun 12, 2025
Wonderful experience! And the staff let us check in advance!