We were told on arrival that we’d been upgraded. If this room is deluxe, I dread to think what it must be like in the standard rooms. The walls are paper thin. I have never stayed in a room where the occupants of the adjacent rooms are keeping you awake by using their shower. The noise the water makes is deafening- it’s as if your neighbours are using your bathroom. You can hear EVERYTHING. The room itself is a decent size but there is NO storage. Literally none. We have a rail and a large shelf underneath; all our clothes are out on display like a jumble sale. There is a safe to use free of charge, which is a bonus. There is a TV but no international channels like BBC World News, which is odd in a hotel in a capital city. The kettle is tiny: be careful you don’t overfill it as it boils over. Good selection of teas and coffees and bottled water available in the fridge. The room is clean and the bed linen is good but the pillows are firm verging on hard. We have been able to open our window, which is just as well as the air con is not working. The hotel is a good 15 minute walk from Roma Termini but there is a metro station nearby. The location is strange: surrounded by hospitals. You are constantly serenaded by ambulance sirens. There is also a steep flight of steps to get to Reception: it wasn’t easy hauling my case up those, and I’m not sure there was an accessible alternative. We were told on booking that this hotel has a spa. No idea where that is, as we haven’t been able to find it. The breakfast room is below ground level but bright enough. The food selection was not bad- mostly continental breakfast fare, a few hot food items and a good selection of cake and pastries. There doesn’t appear to be a bar in the hotel, which is odd. There are lots of bars and cafes in the vicinity but very few restaurants. Would not recommend for a leisure stay. This is only our second night but I can’t imagine our view will change. You really should be able to count on a decent night’s sleep in a Best Western hotel. Disappointing.