Hotel Impero Rome

Book this if u want experiences like: To have a room to carry all 25 kg+ luggage by 15 STEPS ! NO LIFT ! & key holder weight feels above 2 kg. The staff wasn't trained to help the guests in their luggage.

Very disappointing experience. Unacceptable poor hygiene and ineffective service! I had a two-night reservation at Hotel Impero Roma. On the second morning, I found a bed bug in my bed. This is a serious hygiene issue — finding one strongly suggests there may be more. Bed bugs can cause significant problems for travelers if brought home, leading to expensive and time-consuming treatment. I immediately informed the hotel. They offered either a room change or a refund for the second night. Since I no longer felt comfortable staying, I checked out that same morning and requested a refund for the unused second night only. I did not ask for a full refund. It has now been several days, and I still have not received the refund. Trip.com informed me they contacted the hotel, but the hotel said the weekend delayed their response. It is now midweek, and there is still no resolution. The refund process has been extremely slow and frustrating. The facilities are also very old, with broken walls and damaged furniture. I tried to be understanding, as Rome is an old city, and I can accept vintage charm — but hygiene is non-negotiable. Bed bugs are unacceptable. I am still waiting for the hotel to process the refund and handle this matter responsibly.

My friend and I traveled to Rome, and we were a little apprehensive. But the pleasant surprise of meeting such kind and friendly people, the amazing room they gave us with a little terrace, made our stay unforgettable. Everything was spotless, and the cleaning staff, always smiling, made us feel right at home. We would definitely go back. Thank you, Hotel Impero, for everything! 🙏🙏🙏

Close to Termini and bus stops so it’s convenient however it’s a little bit far from famous locations so I recommend you say the first day and the last day of your trip, overall service was really good and I liked the vibe of the place, it had a lot of vintage pieces and the lobby is really beautiful

Location is very good site in the Centre of Town and nearby Train station Service is good and have a great buffet breakfast When you go first time be careful GPS sometimes lead you different places.

Hotel was okay but so many stairs! Elevator is also small and can barely fit 2 people + luggage. Be mindful when booking. Easy checkin and out