Spark by Hilton London Romford Photos

The best locations with great and clean facilities, the price is reasonable also they give top services

It’s a very beautiful place, easy access to transport,near the malls, friendly staff and clean ,good smelling rooms. Enjoyed my stay

In front of Romford Station so pretty good location. Very small rooms but clean.

The room was nice however very squashed which is cozy but annoying it was hard to get to the bathroom if two people are in the room.

It's a pity that this hotel didn't have such a bad rating, but the staff who checked out ruined everything. The hotel's sanitation is average, there are stains from the previous guest on the wooden floor that haven't been cleaned up, the bathroom shampoo is placed on the sink outside, and there is hand soap in the bathroom, which is a low-level mistake. Everything changed when I checked out. I wanted to collect the room card again, so I told the staff that I wanted to collect my room card. She asked me why. The staff said that since I had checked out, the room and the room card did not belong to me. I said that I told you that I wanted to collect the room card and I would not use it for other purposes. She asked why again and again, and finally she got angry. If the hotel has a rule that room cards cannot be given away, then you can just tell me directly. You asked me why I wanted to collect them, then I will definitely tell you the reason. In the end, you as an employee got angry, and asked me in an angry tone what language I spoke and pointed at me. This is the service standard of your hotel. I hope to get a reply from your hotel. I am not angry that you did not give me the room card. I am angry that as a Hilton hotel, you actually blame the guests. I am very sorry. If you told me that there was a rule that I could not take the room card, I would definitely leave directly. Moreover, I asked, not took it directly. Your employees treated the guests who stayed for 2 nights the same way as thieves. I am very angry.

The hotel service is good, the front desk staff is friendly and courteous, and the hotel facilities are complete. The location of the hotel is very good, and it is very convenient to reach the scenic spots. I will definitely stay here again if I have another chance.

Friendly staff, nice rooms, and a supermarket and McDonald's nearby.