Find Nongsa Hotels with Rooftop Pools

"Thanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues. We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus. For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act. One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses. In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered."

"A very nice and peaceful resort. Direct access to the beach, clean and spacious rooms too. Super excellent customer service from the staff. The location maybe a bit far from the city but do you know what is the best about this resort? They have a standby nurse even at night! We had an emergency situation on our first night staying here but the staffs were really helpful. Shoutout to Nurse Alfani, Manager Pak Maxi, Security Zamdoni, and Driver Adioni. I am forever grateful for their service and efforts in helping my father from hotel to the hospital. They even packed us the breakfast the morning after as we were rushed back home. We were really touched by their hospitality. I never feel so secure and happy in a hotel just like how I felt in Turi Beach Resort. 100% recommended and will definitely come back"

"We went on a Saturday and it was fully booked. We didn’t get a King size bed that we reserved. Breakfast the next day was also a bit chaotic, as the hotel struggled to seat guests at the same time. We had to wait outside for a while before we got a table. The staff were friendly and helpful. The amenities were standard. Rooms were clean and nice. The construction work in front of the hotel somewhat obstructed our view of the sea, which was 10 minutes away from the hotel. We could see the sea from our sea view room, but the view wasn’t that nice. Sidenote: Did not enjoy the Kelong seafood restaurant. The food was terrible."

"Good location if you want to enjoy the resort vibe. Everything was okay. But, as for the aircon, it is not working well, not cold at all + screeching noises came from the aircon. Asked the hotel to check and fix it, and nothing was done. Decided to sleep with the noisy aircon and no blankets used for 2 straight nights :)"

"Centrally located. Shuttle bus services available to bring us to popular locations, very convenient. Has everything in the hotel. Liked the fact there’s a quiet estate beside the hotel and you can do your morning walks around it. Staffs are very kind, friendly and helpful."

"I booked this hotel because it was near the Sea adventure but v upset & disappointed that it was closed since Covid, not even updated in the website. Basically, nothing much to go near this hotel, except the beach there. The hotel staff was kind enough to shuttle us to Montigo resort when they learn of our situation. However, the facilities there are meant for those Montigo hotel guests & other visitors need to pay extra fees."

"Very clean and tidy. Enjoyed lifestyle away from city hustle and bustle. Surprised, no mosquitos surrounded by trees. Swimming pool was very clean. It will be convenient to have vending machine softdrinks at reception lobby. No bathway to reach the jetty."