Top Business Hotels in Rosemont

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

Back here after a few months, and the level of service standards appear to be lower. Firstly, your status with Hilton is not recognized, and you don't get credit/points for your stay. When I got to the room the bedsheet looked unmade, i.e. it was very wrinkled...as if it had been slept in. While there was no malodorous condition, it did not look made. Changed rooms, and the second bed was just as bad. The front desk staff explained that the sheets were cotton, and that's how they look. Well, it's not my first trip, and I've been around.....I can tell the difference with a bed that's been made, and one that looks like it was just a rush job. Breakfast was so-so, the spread is nothing to shout about, pretty boring stuff actually. Fitness room was adequate, but the treadmills need to be either replaced, or at a minimum, maintained. Some keys on the control panels need to be fixed.

The shuttle took half a hour to arrived at the bus terminal. We had called a few times and they told us to wait a little longer because the bus driver was in the way. We arrived at the hotel almost 8:15. It took 30 minutes to check-in. The receptionist gave the wrong hotel card to another person and was triying make room arrangements. We got a little scared because the experience untill there was bad. Because it was late and will not be refundable, we had decided to stay at the hotel. The room was good, it was clean, there was towels and air conditioner was working. I have only two observations: the frigobar was noisy and the smell of cleaning products was too strong. Afterall, the hotel was not too expensive and we took 12 minutes to arrive at O`Hare airport. The checkout was fast and the bus shuttle as well.

Good Day, Please allow me to share my feedback from a recent stay at Aloft Chicago O'Hare, 9700 Balmoral Avenue, Rosemont, Illinois, USA, 60018 With the shift in the world for the past 2 years, a great nice clean hotel with friendly team is such a crucial part of our life. And from the moment when I made the reservation, to arrival and check-in, my experience has been nothing but absolutely amazing. The Aloft O’Hare is at a great location with complimentary airport shuttle. I was here for a convention, and it was so easy to walk to the convention building, close by restaurants and outlet malls! Catching the Airport shuttle was super easy and that is where I met ISMAEL. He truly set the tone perfectly. He was so polite and professional, assisted with my one piece of luggage and wished me a great stay. When I entered the lobby to check in, I met the DUO team of VALERIE and JAMINE. They were absolutely superb. It was late in the night when I arrived, like 9:45PM or so. And they both gave me a warm welcome and made sure I had a good room. I have been places where sometime with long shift, your energy bar around 10 PM is almost out. But VALERIE and JAMINE looked like they love their job and were happy to be here. Like I said, with the way the world has job openings at every corner but not enough talent or body for the position, it is great to see such hard working team on Marriott Aloft side. And lastly, I have not met the lovely DAISY but just spoke to her over the phone few mins ago and she was so professional and patient. Of course when I called the hotel, it would be nice of me if I had my confirmation number or last digits of my CC in my hand. But of course rookie mistake on my part. I made poor DAISY jump through hoops to look for my reservation. I can only imagine how busy she may have been. But she as politely and professionally as ever, took time and found my reservation and was able to answer all my questions. I do know that I had seen her name mention on few other reviews. So, I am not surprised of her professional conduct over the phone. On the morning of my check out, I was leaving at 5 am (Yawn!) so I was able to grab few items from the breakfast bar. They were so handy and decent selections. Thank you, management, for having the breakfast corner. In the end, a great location to come back, clean rooms, hot water in the shower and I am so happy that the small bottles of toiletries are being replaced with large wall-mounted dispensers. The soap was absolutely amazing in the bathroom. I had a great amazing stay and will definitely return. Thank you to the entire team!