On the Point - Lake Rotorua

Excellent lodge worthy of the five star accolades it receives in the travel forums. Staff very friendly and welcoming. They make the entire stay so much more pleasant. The house is beautiful and cosy with comfortable lounge chairs around the fire place. Especially enjoyable is the reading room upstairs if you need some quiet time to catch up on some reading or work. The grounds are well maintained and a special delight are the sheep grazing in the small lawn in front. They are not there all the time though. The sun rises directly in front of the lodge across the lake. Make an effort not to miss it! Well worth the effort. Minor quibbles if you must nit pick, is because the house is old, sound proofing is not the best. You do hear footsteps of people walking about in the apartment above yours. Also the property is situated a distance from town up a hill so you do need to have a car. Overall an excellent luxurious lodge.

Excellent location. Beautiful grounds and property. Stunning views. Spacious room. Helpful staff. Nice bonus that there are animals on the property. One major goof up — thankfully acknowledged quickly however could have been much more sensitively handled. 

Absolutely excellent in every way. Aptly named with tremendous views of the lake. The staff are friendly and helpful and sorted out our bookings. We dined there on our first evening and it truly was superb. It's incredibly peaceful and our room was huge and welcoming, again with wonderful views. I can only recommend it in every way.

This gorgeous lodge has to be on one of the loveliest places on the planet. The service was excellent. The cottage was stunning. We only wished we could stay longer.

I want to try and be fair but ultimately this hotel did not suit us. On the plus side our suite was enormous and overlooked the water. As can be seen from the promotional video it is quite old fashioned in style but we expected that. There are a few things which the hotel can't do much about - I think it is fair to say that the lake has a smell of sulphur which you can smell from time to time and there are a lot of flies at certain times of the year. This meant that we could not open the doors to the balcony in our room. In addition the hotel needs more staff - the same person was checking in new guests and serving dinner and there was a long delay to the food. We did not enjoy the dinner. Later in the evening there was nobody around to ask for any drinks. We also experienced a few communication difficulties which marred our stay and led to some awkwardness. The room rate is very high - although we did stay at an expensive time of year and the room was large. It was just too high for the full nature of the experience that we had, taken as a whole. (Please note that you need to telephone a New Zealand telephone number to gain access on arrival so you need to be able to do that on an international phone.) If we were planning the road trip again we would have reconsidered staying in Rotorua.