Mercure Rouen Centre Cathedrale

This hotel is right in the center. Room is nice and staffs are very helpful.

Very good communication beforehand regarding parking. Older male receptionist quite unfriendly on numerous occasions. All other staff were super friendly (reception and housekeeping). Rooms in excellent condition.

Great hotel. The staff went out of their way to be helpful. The hotel itself was in a great spot. Loved it.

I stayed at the Mercure on 26.09.23, and I must say my experience was absolutely appalling. I generally refrain from posting negative reviews on public forums, but in this case, I felt compelled to do so because I could not find any email contact information on the Mercure website to lodge a formal complaint. My night at your establishment was a living nightmare. I had just arrived on a flight from Ireland, exhausted and in dire need of a good night's sleep. However, that was completely impossible due to the overwhelming presence of what appeared to be fruit flies infesting my room. The sheer volume of these pests was beyond belief, and it made my stay a complete and utter disaster. I am utterly disappointed that I had to pay for a room that presented such unacceptable conditions. This experience left me seething with anger. I want to make it clear that I have stayed at your hotel in the past without any issues. However, this time, the level of hygiene and cleanliness was nothing short of abysmal. I have attached photos as evidence of the shocking flys going into this cup over a ten minute period. In an attempt to prevent the flies from landing on me, I resorted to pointing a light at the recyclable cups provided by the hotel, hoping to keep the flies away from me. While this makeshift solution somewhat worked, I still spent the entire night swatting flies away from my face.

Hotel check-in was easy, room was clean and had plenty of space. Location is phenomenal!