Homewood Suites by Hilton Austin/Round Rock

The staff went out of their way to make sure my stay was great. I am handicapped. When I arrived, they changed my from from a regular room to an accessible room. It helped me greatly. I appreciate her for going above and beyond for me, AND it was Christmas Eve.

My room not cleaned for two days. Not dirty but bed and trash could have been done. What was appalling to me was the housekeeper asking me to leave a tip!! What if anything is included anymore in a hotel? I will never be tipping a housekeeper because this is their job!!! This tipping issue is out of control in this country!!! As the employer it looks ridiculous to me that they are asking for money from guests. I own a medical practice and sugerí center business. Imagine how it would look if our staff asked for extra money from patients so some patients would get better care than others. I suggest you forbid this policy or pay your staff more money!!!!

Clean room Friendly staff Comfortable temperature Efficient check in and check out

Clean room / bathroom - door was hard to open and extremely loud . Staff is always great and accommodating. Love the mgr Hoda and Shawn the host. Only downside to this stay was the parking lot was being reconstructed therefore we had to park at Qt and walk to the hotel on our last day . That was a bit inconvenient. Very busy area a bit loud this time . But the rooms are always comfy and super clean . Always a fav ans go to.

Everyone was friendly & helpful! The beds were comfortable--we slept great! Breakfast was excellent--lots of variety.

Homewood Suites was clean, quiet and comfortable, but a few hiccups. Had to ask twice for hot water in shower to be fixed (on my 2nd request I was immediately moved into a new room, took care of it but why did the 1st clerk not take care of it?). They were resurfacing the parking lot, one day they used leaf blowers which caked my rental car in dirt. Had to pay for a $6 car wash, no big deal, but really? I’d stay here again but they need to focus on the small details. I’m forgiving, but some people may not be. Breakfast…ugh it was free. Not bad but honestly McDonald’s is better. At least on day 5 they brought out the waffle maker that helped improve things. Again, it was quiet and comfortable. No major complaints. I’d come back. But I think they could do some simple things to bring it from a B- to an A.

Upsetting Didnt wake up in time for breakfast. Was very upset that the shower water was cold. No hot water. Me and my family got bit my fleas

Okay, this place is not good, and I do not recommend. That being said, I felt the staff did the most with what they have, and I super appreciate them! I would give this place 1 star if not for the staff. Doug on the night staff especially, wonderful man, went out of his way to help! There was no hot water in half the rooms and nothing you could do about it. I had to take a shower for my work event and there were no other rooms available, so I literally just had to take a cold shower after a long day of traveling. Felt bad. Anyway, Doug got me upgraded to a better room the next day that DID have hot water. Really appreciated that! The room was a bit dark and had baby ants everywhere in the bathroom, but at that point I didn’t wanna deal with trying to change rooms again. Breakfast was decent. I don’t eat that much so it had enough for me. Good variety. I wish it went a little longer than 9am, since in my time zone that’s 7am and feels way too early to eat. The lobby snacks are wayyy over priced. $6 for water! My friend got a cheese and sausage tray and it was covered in mold. Again, the staff comped her and did their best, but the place itself is dusty. I can’t say I’d stay again.

There was no hot water at all for my stay due to water heaters broken/failing. Also did not like the overall layout of the hotel.