Holiday Inn Express LONDON - GREENWICH by IHG

Holiday Inn Express LONDON - GREENWICH by IHG Reviews

Holiday Inn Express LONDON - GREENWICH by IHG

Bugsby's Wy, London, Greenwich, SE10 0GD, United KingdomView hotel details
Holiday Inn Express LONDON - GREENWICH by IHG
Holiday Inn Express LONDON - GREENWICH by IHGHoliday Inn Express LONDON - GREENWICH by IHGHoliday Inn Express LONDON - GREENWICH by IHG
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Guest Reviews of Holiday Inn Express LONDON - GREENWICH by IHG

8.3/10
Very good
122 review
Verified reviews
Location8.2
Amenities7.8
Service8.6
Cleanliness8.5
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All reviews(122)
Positive reviews(112)
Reviews with photos/video(24)
Clean and tidy(25)
Great location(25)
Great service(18)
Awesome stay(17)
Great value for money(8)
Convenient location(8)
Tasty food(6)
Negative reviews(10)
ZEESHANSALEEM
Twin Room
Stayed in Nov 2025
Family
5 review
7.0/10
Posted on Jan 4, 2026
I had an overall decent stay at Holiday Inn Express - Greenwich. The hotel is clean, well maintained, and suitable for a short stay in London. The rooms were comfortable and functional, though fairly basic, which is expected for this category. The breakfast was average. While it was convenient to have it included, the menu was the same every day, with limited variety, which can feel repetitive if you stay for more than a couple of nights. On a positive note, the staff were very polite, professional, and helpful, which made the stay more pleasant. Check-in and check-out were smooth, and the team handled requests efficiently. Overall, it’s a reasonable option if you’re looking for a practical stay with good service, but don’t expect much variety when it comes to breakfast.
Guest User
Twin Room
Stayed in Nov 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Dec 20, 2025
it was really good very nice loved it and it was a good stay comfy bed affords
Response from Property: Thanks for the 10/10 rating. We hope to welcome you back again. All the best,Abi - Hotel Manager
Guest User
Double Room
Stayed in Aug 2025
Couple
1 review
8.5/10
Very good
Posted on Sep 28, 2025
The hotel is a 20 minute walk from the o2 Arena and underground station. Good location if visiting for a concert. Staff very helpful. Hotel located on busy road but you can’t hear it with the double glazed windows. Breakfast is buffet style. Very tasty but has limited selection. A good experience in all aspects. I would recommend.
Response from Property: Thank you for the lovely review.We're pleased that you enjoyed your stay and found our location ideal for the local concert. We're also happy to see you enjoyed the free breakfast.All the best,Abi - Hotel Manager
Lavinia Jane
Double Room
Stayed in Dec 2025
Couple
2 review
10/10
Outstanding
Posted on Jan 16, 2026
The hotel was great location for the 02, walking distance 29 minutes or the bus route 442  The receptionist on our particular stay was very informative and very pleasant, (sadly I forgot to take her name - 15/16th January days)  Breakfast was very pleasant buffet style but catered for everyone’s needs, plenty of food too  Room was clean and cozy, the bathroom amenities are ample ( plenty of body wash, shampoo and hand soap)  Plenty of tea, coffee, milk and sugars if you wake before breakfast or require a soft night cap..  The only downfall was the car park charges, personally I thought £25 for one night was a little expensive, if I was staying longer than the one night I would expect a little discount on this only., apart from that an all round good stay
Guest User
Double Room
Stayed in Dec 2025
Travelling with friends
1 review
7.5/10
Posted on Jan 4, 2026
PARKING ON SITE: Reception informed me there was no discount for blue badge holders and that a third party company was responsible for parking price. Please be aware that the cost for one night's parking was £25,
Guest User
Twin Room
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jan 11, 2026
“Not bad, breakfast is good” Staff good, room is tidy but outside cleaniess have to improve when they check out time till 5-6pm out side the corridor side still full of blankets or towels throw on the floor other wise still okay have to alert on this. Breakfast is good. If no noisy and won't get disturb ia good to stay. Will come again. Location easy to access have some of place nearby there to go to shop. Nice place
Ann Cowderoy
Twin Room
Stayed in Nov 2025
Couple
2 review
9.0/10
Great
Posted on Dec 3, 2025
Staff very friendly and helpful. 20 min walk to O2 so location good. Room cleanliness very good with plenty of hot water. Carpet only tthng that let room down as marked in several places. Would stay here again if attending O2.
Guest User
Double Room
Stayed in Apr 2025
Family
9 review
9.0/10
Great
Posted on May 30, 2025
We had 3 rooms booked, all were clean and quiet. Views of the o2 and London skyline at night were amazing.
Response from Property: Thanks for the review, Guest UserWe're so pleased to read that you all enjoyed your stay!All the best,Abi - Hotel Manager
Adam Akira
Double Room with Sofa Bed
Stayed in Mar 2025
Family
11 review
9.5/10
Amazing
Posted on Apr 22, 2025
The hotel has great location but the windows are not totally sealed is there is noice sometimes
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Abi - Hotel Manager
Guest User
Double Room
Stayed in Mar 2025
Family
2 review
6.0/10
Posted on Apr 12, 2025
The overall experience was below par in relation to the price paid as the general cleanliness left a lot to be desired and even after pointing out my dismay, it wasn't thoroughly dealt with. The tissue roll was substandard , felt as though they didn't make an effort to prepare for us. Breakfast was ok, except for the juice which was not very tasty(too watered down in my opinion).
Response from Property: Thanks for the review, Guest UserWe set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. We're sorry that the service didn't live up to the standard we're known for. We will share your feedback with the team to make sure that we do better.Abi - Hotel Manager
Tom loves to travel
Double Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 8, 2025
The Holiday inn express Greenwich is in a great location close to the 02 arena. The staff are extremely friendly and professional. The rooms are very clean and comfortable beds, the shower and bathroom is very nice. Me and my wife had a lovely time staying for one night. Much nicer than the Travel Lodge. Photo is the view from the 7th floor elevator.
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Abi - Hotel Manager
Guest User
Double Room
Stayed in Aug 2025
Couple
1 review
9.5/10
Amazing
Posted on Sep 30, 2025
We were lucky enough to get this at a price too good to miss and which included Breakfast. It is a comfortable walk to the O2 and there is plenty to do and eat nearby. The hotel was clean and the bed so comfortable. Room is small but has everything you need. Breakfast was delicious and plenty and capped off the stay perfectly. Come for the location and enjoy a relaxing stay 😎
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Abi - Hotel Manager
Guest User
Double Room with Sofa Bed
Stayed in Aug 2025
Couple
1 review
8.0/10
Very good
Posted on Sep 25, 2025
Big disappointment was the breakfast. During the week breakfast is served between 6:30 & 9:00 so we got down there around 7:30. Lots of space to sit and nice and relaxed. The food on the other hand was awful, there 6 or 7 heated trays of the cooked breakfast buffet style. I’m guessing that they’d been there since 6:30 or maybe slightly before. All the food was barely warm and you had things like sausages that were cold and as tough as leather, some very pale scrambled egg which was also cold and same with all the other supposed hot items. Disappointed because the rest of the stay was good.
Response from Property: Thanks for the review, Guest User.It’s great to hear that every aspect of your stay, apart from breakfast, was enjoyable. We’re sorry that the breakfast didn’t meet your expectations, with the sausages feeling cold and the eggs appearing rather pale. Thank you for highlighting these areas, which will help us improve. We hope to welcome you back soon.All the best,Abi - Hotel Manager
Andleeb ansari
Twin Room
Stayed in Nov 2025
Couple
45 review
4.5/10
Posted on Dec 31, 2025
Very old property, staff is very good but needs to be mordenised
Response from Property: Thanks for the review, Andleeb ansari.We’re pleased to hear that you found our team very good. We’re sorry that the property did not meet your expectations in terms of appearance. We appreciate you taking the time to highlight areas where we can improve.Thank you for bringing this to our attention.All the best,Abi - Hotel Manager
M53473****
Double Room
Stayed in Oct 2025
Solo traveller
2 review
6.5/10
Posted on Dec 28, 2025
Convenient for watching shows, and the breakfast included was decent.
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