City Continental London Kensington

We booked this hotel last August for April 2024 as I’m running the London marathon. I spoke to them about the fact we were there for this event and asked for early check in. All confirmed. Today I get an automated cancellation. No call, no explanation and when I called the hotel they were not at all polite, apologetic or helpful. Booked through *********** but as I say when I called the hotel directly they could not care less. Poor show.

The bed was comfy and the shower powerful. Location was great. Rooms need updating, the curtains were tatty, there was bobbling on the wall due to damp, not able to open the window. Shower in the bathroom had mould all round the bottom of it. Air con unit didn't look safe to use. Not much storage.

The bathroom was dirty, bed was horribly uncomfortable with springs sticking in our backs, the room was stuffy, no ventilation to speak of. There was a barely functional very small exhaust fan in the bathroom. The bathroom door wouldn't shut because of bent transition trim in the threshold. One of the worst rooms I have had the displeasure of staying in during my travels. Most definitely not worth the prices they charge. Wish my fiance had checked reviews before she booked, lesson learned

Avoid. Avoid. Avoid. Horrible waste of money. First room smelt of damp. Second room had mould on the curtains. Avoid this hotel. Didn’t stay, booked another hotel 500m away, similar price but much better. No refund offered from this hotel. Avoid. Avoid. Avoid.

Long story short...avoid this hotel. We had booked originally for 4 nights. A double room and a twin room for 4 people in our group. On arrival we were allocated 'basement rooms'. These proved to be very small. The double room had less than a foot of space between the end of the bed and the wall. the room consisted of a double bed with a very uncomfortable mattress. The sheets and pillows were clean. There was a small dresser table type set up with an office chair that had seen a lot of dirt and very little cleaning. It looked like it had had a hard life. The double room stank of damp and you could also smell the bathroom drains throughout the small room. The only ventilation was via a fan in the bathroom or a full glass door to the back of the hotel. You wouldn't be going to sleep with that open. The twin room was also very cramped and when a suitcase was opened there wasn't much carpet left to be seen. there were approx 4 hangers for clothes which isn't much for two peoples worth of clothing. both rooms had faulty shower doors. We stayed one night in these rooms and requested to get rooms elsewhere in the hotel the next day to give them another chance..... The hotel managed to find us another twin and double room and on face value these rooms were much better than the previous rooms. More spacious. Unfortunately the next morning in the double room I was awoken by water dripping in the room via a light fitting. That was the straw that broke the camels back. We cancelled the rest of our stay. The majority of the staff tried hard to make our stay as good as they could but on the evidence of the 4 rooms we had over the two nights this hotel is in a state of disrepair. The carpets in the 4 rooms were well worn and had seen some dirt and little tlc. Avoid this hotel. When we stayed there was rain and at the rear of the hotel there was flooding due to poorly maintained drains.

Stayed here to attend an event at the O2, this is a hotel with high standards and everything is what you except of a hotel of this caliber. However, after the event we went for a drink at the bar and we were asked to wait behind the rope, we did, then my husband made a joke, to which the person in charge of letting us in allowed other people to jump the queue to what can only be deemed as teaching us a lesson. We were not rude, just having a little fun and is reaction to hotel residents in my opinion was not necessary. We will stay again, as the rooms are of a high standard but the late bar needs some work on customer service.