Russell Hotel

Comfortable bed and pillows. Room temperature just right. Shower, good water pressure and temperature. It’s not the most upto date hotel. But is cosy and comfortable. Breakfast, cooked to order. Hot and tasty. The tea and the hot chocolate in the room is good. The tea at breakfast is poor. When I book again I will take my tea from the room to breakfast.

Central town centre location in Tunbridge Wells, useful to have the free car park (unlike most hotels nearby). Budget conscious, but it’s clean and comfortable. It might be a bit dated but some might call that ‘retro charm’.

We had a wonderful time here. The hotel was in a very good location, easy walking distance from the town. We had a lovely twin room, which was very warm. We were greeted by a lovely lady, but all staff were great. The breakfast was delicious. We would go back.

90’s throwback This was a 90’s throwback. The decor hasn’t been touched since sponging paint and patterned borders. It needs SO much work. The guy on reception was clearly unhappy in his job and lacked customer service skills. The breakfast was ok but I had cold tea and no selection of pastries. The room was however very big and the location is ideal. I paid over £200 for 2 nights .. this is a shocking price for s very run down hotel. No lift access either so up 4 flights of stairs with a bad leg . I could go on about it but won’t. Definitely won’t return unless it has a makeover and a new receptionist