I visited during the Mid-Autumn Festival, just before the crowds, and it exceeded my expectations. The hotel provides a shuttle service from Shaoguan Station, and the driver was incredibly polite and professional, driving very smoothly. The entire resort is decorated quite luxuriously and grandly. We arrived just after a tour group left, so the low crowd density made the experience fantastic – it felt like we had the place to ourselves.
They upgraded our room to a lake-view room, which was very large and spacious, with beautiful views outside the window. However, the air conditioning fan was a bit noisy.
The service from the staff, like Xiao Xi, was also excellent. Every staff member we encountered greeted us and made way for us, which I honestly didn't expect.
The hot spring area has many pools of various colors, some with a particularly fragrant scent. Most of the pools were above 40°C, which was a bit hot. The infinity pool is beautiful, and there's also a large warm-water pool that was a lot of fun. I recommend bringing extra snacks, as the area is quite remote and there aren't many supermarkets.
However, the Chinese restaurant was really bad; it was 140 RMB, extremely expensive, and the food wasn't great. The Zhuyuan Restaurant (Bamboo Garden Restaurant) outside the hotel offers pick-up and drop-off service, so I suggest eating out instead. The breakfast voucher they gave us was just okay, barely edible, and much of it felt like pre-made food. Visiting when it's not crowded for 500 RMB is definitely worth it, but if it's crowded or the price increases, I can't say the same.
The changing rooms and showers before the hot springs were a mediocre experience. I'm not sure if it was a toilet smell or a drain smell, but there was a distinct odor while showering. The shampoo and shower gel were of very low quality, leaving my hair feeling quite dry after washing.
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