"A dreamlike setting! An ambiance that touches the senses throughout the entire stay. Hospitality that makes the heart beat faster."

"Nice place and freindly host. Wish can stay longer."

"The most Unbelievable host ,who makes you feel so welcome ! Spa was unbelievably clean and efficient . Best of the best ! It made Gstaad/Saanen a piece of heaven for me 💫 Thank you 🙏"

"We stayed in room 601 for 4 nights, it had a lovely view, very quiet, soundproof room. The rooms are very clean, everything perfect. A lovely surprise on arrival on finding out we had afternoon tea included ( homemade walnut cake is delicious) and an evening meal, we thought it was of very good value. Everyone working here are polite and welcoming, a special thank you to Grit, she was lovely and very helpful, she told us a lot about the hotel and area, we’ve stayed in Gstaad 4 times over the last 2 yrs and she told us things we didn’t know. Hotel is in a convenient location, train station 5 min walk away, also cable car. 8 mins drive into Gstaad itself. We loved the hotel so much we have cancelled our booking at another hotel in December and coming back to the ERMITAGE for 4 nights! "

"Very comfortable, well organized, clean and quiet area.  What I liked best was the view ( mountains and flowers), and the early morning walk with the cows wearing their melodious cowbells.. like living in a TV program.  Bet kind and friendly staff."

"The location is excellent. Because I have allergies, the carpet was very bad for me. It was old and I think it couldn't be cleaned anymore. Otherwise everything was clean. We had to take my dogs with us unexpectedly because the dog sitter all over suddenly didn't want to take care of my dogs anymore. In your hotel you didn't cause any problems but were just understanding and I appreciate that very much. Otherwise we should have left.   In the restaurant a special table was made for us and my four-legged friends. They were all very sweet and very friendly to my Caisy and Flocky. The service from the restaurant was a 5 plus. We really enjoyed the menu: everything was very good. I have traveled and lived in 5 star plus hotels all over the world my whole life and I know when people give service and are professionals. But the human touch is still very rare. Someone I/we would like to thank especially for her help is Kiara or Ciara. She had the personal, very professional service that you hardly find anymore. I don't know how she did it, but even though it's the time of year when everything is fully booked and everyone is under stress, she made time for all of the customers and still didn't make anyone wait. She saw so many little things and helped with them, not just for us but for all of her customers. I have rarely seen anyone so friendly, helpful and professional. She already knew what the customers needed and took care of it before we even said it. I would like to thank her again for everything she did for us. We both agreed that when we come back to this area, we will come back to you just because of Kiara. (I think that's how you spell it). Kind regards Monique ter Meulen"

"Adorable cabin like rooms. Restaurant is good. 10 min walk to the ‘city center’ and 15-20 min walk to the train station. Awesome amenities for kids like a little racetrack. I made use of the ping pong table. If you’re into skiing/snowy activities this is the spot to be, because the lift is literally across the hotel. Rooms can be a little loud at night. All in all a great experience for the price. I’d stay here again."

"Great hotel with convenient location and proximity to Gstaad"

"We received a warm welcome. The room we were given was perfectly suited to our needs. We had booked dinners in advance and were able to enjoy original and high-quality dishes. The breakfast service on our room's terrace was a lovely bonus."