Broom Hall Country Hotel

Afternoon tea on the patio was blissful. We booked for a surprise birthday treat. Service was amazing, set in beautiful Norfolk countryside, sun was shining. We happily wasted the afternoon there. Will be back again at Christmas, very impressed!

I booked here for my mum's 80th birthday surprise meal, for 13 people.. From my initial enquiry to the day itself, everything went smoothly. We chose the Sunday roast platter menu and the food was delicious and very good value for money. Everybody enjoyed it and we all said we would definitely return. A massive thank you to Mel for patiently answering all of my questions and all the staff on the day who couldn't have been more helpful. Thank you for making the day so special.

I am new to the area and booked an afternoon tea to celebrate my mother's 80th birthday. What a disappointing experience. We drove up and noticed a very untidy garden straight away. No choice of sesting as they had pre decorated the window seat with plastic happy birthday banners. There was a card on the table that said 'harpy birthday' which gave us a good laugh. The host had to check in the kitchen for the specialty teas. When the tray was brought, the sandwiches were roughly cut, crusts on and the bread looked squashed. When I picked up the prawn sandwich, it was overfilled and squirted out all over the table. Scones were lovely, but whipped cream rather than clotted and cheap plastic jam rounds that would have been not out of place in a travelodge breakfast bar. Cakes were ok but nothing special. There was a dead fly on the windowsill and I really hoped my mother would not notice it, but she said afterwards as she was directly opposite it, it was the first thing she noticed! All in all a let down, and wishing I had taken her elsewhere.

We were initially concerned at the hotel entrance looked a bit dismal and decor needing an update. However from that point on everything was excellent. Our rooms were spacious and very comfortable with complimentary tea /coffee and water. I was particularly grateful to find both decaf and fruit tea. The staff were helpful and we found it so peaceful despite the number of occupied rooms. The breakfast menu was extensive and we all felt that everything was very good value for money.

I can’t agree with the negative reviews here I’m afraid. Probably the best Xmas meal I’ve eaten out and the best value. Plenty to eat, cooked perfectly and very tasty! Staff were lovely and we’ll definitely be back next year!

A group of us had our Christmas meal here last week and I have to say I have never been so disappointed with a ‘festive’ meal in my life. The highlight of the evening was being greeted by the beautiful golden retriever but, sadly, everything else was a complete letdown after that. The dining room we were put in was opposite the reception and we felt like the staff were watching us all evening. Also, it would’ve been nice if any of them had cracked a smile. One of our party, who was coming from Swaffham, was a couple of minutes late as she had trouble finding it and we were made to feel uncomfortable for keeping them waiting for her! They even suggested we start without her even though it literally was just a couple of minutes past the appointed time. The place had no festive atmosphere and the dining room was freezing cold. The table decorations were very tired with the glitter flaking off them and the crackers were the cheapest and nastiest I’ve ever seen. To start, I had the prawn cocktail which was okay but, mainly consisted of lettuce. For main, I had the sea bass, which was cold due to it being served on cold plates. I ended up not eating much of it as it wasn’t great as cold fish and vegetables isn’t that nice. No one asked if everything was okay with my meal despite me leaving so much of it. I was supposed to have the baileys chocolate torte for dessert but, they made a mistake with serving the desserts as they hadn’t thought to put name cards out with our meal choices on and only had the exact number of everything we had ordered (what sort of restaurant doesn’t have any spare food?). To save one of our party being upset, I gave up my dessert and ended up with the Christmas pudding, which wasn’t what I wanted and also, wasn’t very nice. We paid almost £30 a head for 3 courses and if you wanted a coffee afterwards, they charged extra! I felt like the whole meal was done as cheaply as possible with no consideration for us and the fact it was supposed to be a festive celebration. This is the only 3 course meal I’ve had where I’ve had to have something else to eat when I got home as I was still hungry! We wanted to support a local business by bringing our group of 17 here but, we will never visit here again after our experience.