jimmy1983
June 8, 2024
I regret to say that our recent stay at Sukhvilas fell significantly short of our expectations. We chose this hotel for a one-night stay in Chandigarh, intending to relax after a long drive from Manali and before our flight to Mumbai. Given its reputation as the best in Chandigarh, we expected a seamless and restful experience. Upon our evening arrival, we were dismayed to find red insects in the room and a lizard in the bathroom. We needed to shower before dinner after a badminton session, but only my daughter managed to do so before our room was changed, which delayed our plans. Although we appreciated the upgrade to a tent room, our aim to freshen up before dining at Kaanan was thwarted. The next morning, we were further disappointed to find a dead roach in the upgraded room. Additionally, our spa experience was far from satisfactory. My wife and I found the therapists inadequately trained, and the hydro facility we had planned to use post-treatment was occupied. We were redirected to another room for steam, but the steam did not work, leading us to a third room. By the time it was functional, we were directed back to the hydro facility. After using the sauna, steam, and jacuzzi, we found only one towel in the treatment room and no hairdryer for my wife. When we informed the staff, they offered only an apology and suggested using the salon’s dryer, which involved walking in robes between facilities – an inconvenience we did not expect from Oberoi. While the staff's efforts, particularly those of Gaurav and Ansh, were commendable, and our dining experience at Kaanan and breakfast service from Utkarsh and the chef were highlights, these positives did not compensate for the overall disappointment. Having just stayed at the Wildflower in Shimla, our expectations were understandably high. Unfortunately, the experience at Sukhvilas did not measure up, and room upgrades and discounts cannot rectify the deficiencies we encountered.