Radisson Blu Hotel, St. Gallen

Radisson Blu Hotel, St. Gallen Reviews

Radisson Blu Hotel, St. Gallen

St. Jakob-Strasse 55, Saint Gallen, Canton of St. Gallen, 9000, SwitzerlandView Hotel Details
Radisson Blu Hotel, St. Gallen
Radisson Blu Hotel, St. GallenRadisson Blu Hotel, St. GallenRadisson Blu Hotel, St. Gallen
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Radisson Blu Hotel, St. Gallen Guest Reviews

4/5
Very Good
64 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.1
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Positive reviews(35)
Reviews with photos/video(5)
Negative reviews(11)
Guest User
Standard Room
Stayed in Dec 2024
Business travellers
12 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Customers recommended this place. There are many Chinese people staying here. There are not too many breakfast items. The room is well soundproofed and the area is OK. See the pictures for photos. Parking is free. Ask for a ticket at the front desk. There is a ** next to it, which you can play.
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Guest User
Standard Room
Stayed in Aug 2024
Family
21 review
3.2/5
Posted on Sep 6, 2024
I don't ask for anything else. The price is right. It's in the city center. It's clean and tidy. That's enough. The details are very clean. Although the room is small, it has everything.
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Tianyin^_^
Standard Room
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on May 4, 2024
The room is very comfortable, the environment is very good, and it is not far from the city center, only a 15-minute walk.
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Shangxianyuekuang
Standard Room
Stayed in Jul 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jul 22, 2023
The hotel is very good, the receptionist is polite and polite, the breakfast is rich, the toiletries are also very good, and there is a kettle.
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Guest User
Standard Room
Stayed in Apr 2023
Business travellers
78 review
4.2/5
Very Good
Posted on Jun 15, 2023
This hotel is pretty good. There is a female clerk with an Asian face who hates the bad reviews. She looks impatient and dreadful. The other white people are very polite and friendly. The overall service level in Switzerland is still very good
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Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 30, 2024
The hotel is in a very good location, easy parking just under the hotel, breakfast enough but not with so many options. Rooms were comfortable. Helpful and good staff especially front office manager Mr. Ayvaz. Would recommend and stay here again.
smkq4u
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 23, 2024
Overall, the hotel is good, but the location is a bit out of the way. The best part of this hotel is that the ****** is inside the hotel.
nicolebG8210GE
Stayed in Jun 2024
Business travellers
1.0/5
Posted on Jun 14, 2024
I arrived in the early evening, checked in and went to the room. I opened the door and was about to step inside when I saw there were used towels on the floor. I initially thought perhaps the room hadn’t been cleaned yet but then I noticed a man’s underwear lying around. I don’t know if the owner of the underwear was still there as I immediately shut the door and went back to reception. However, the room was clearly occupied and it is only by pure luck I didn’t walk in on someone just getting out of the shower. The receptionist was very apologetic and immediately offered an upgrade, however this was very unnerving for me, as a woman travelling solo. I didn’t sleep, thinking every noise in the corridor outside my door might be somebody about to come in, having been given the wrong room key. I may not travel every week for business but I do travel a fair bit and I have never had an experience like this. It might not have been quite so shocking in a less reputable hotel chain. I still don’t have an adequate explanation as to how this happened and what steps will be taken to ensure it doesn’t happen again, as such, it has put me off Radisson (and hotels in general as, from now on, I will always be nervous of the situation recurring and having some random stranger burst into the room.
Response from Property: Dear Guest, in the name of the entire Radisson Blu St. Gallen Team we thank you very much for your visit and apologize for the late reply regarding your feedback of your stay with us. We fully understand your discomfort and we extend our most sincere apologies to you. The former guest had departed but left some items behind and you were assigned an unclean room. It was a clear mistake of our Front Office colleagues and we are sorry for it. Be assured that we have taken care of a respective training. Hoping that you will give us a second chance and that we will have the pleasure of welcoming you back in the near future. With kind regards, Yvette Thüring, General Manager & Team
Guest User
Stayed in Jun 2024
Travel with friends
2.0/5
Posted on Jun 3, 2024
It seems to be an older Radisson Blue and the guests come either way so not much effort has to be made anymore. Cleanliness and staff are lacking
Guest User
Stayed in Feb 2024
Family
4.0/5
Very Good
Posted on Feb 14, 2024
Great stay despite a misunderstanding regarding number of guests in the family room (upgraded to junior suite😉) Overall pleasant and helpful staff, with the exception of one… Easy access to public transport.
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 2, 2024
This hotel is not just in the centre but not too far, it's still in walking distance. The railway station is also not too far. The room was clean with the minimum what one needs. I didnt have too much contact with the staff so cant say anything about it
Guest User
Stayed in Jun 2023
Business travellers
3.0/5
Posted on Jun 28, 2023
Pros: 1. Good location away from the busy area of the town yet in close walking distance to the main market place, museums, restaurants and other attractions. 2. Decent breakfast offerings. Good attentive hosts who do their best to ensure your day is off to a good start. 3. Complimentary pass to access a local gym nearby. The hotel’s own fitness center is really next to nothing and consists of a couple of pieces of basic equipment. Cons: 1. As many reviewers have previously mentioned, the air conditioning system is pathetic to say the least. The window wouldn’t open fully. Be prepared to sweat a lot if the weather outside is warm. For this reason alone, I wouldn’t return here as a guest at least in the summer. 2. Experienced something extremely worrisome around 1:30pm Saturday afternoon on the day before my departure. Was working in my room with the privacy requested sign posted outside my door. Heard a quick soft knock immediately followed by the door lock being unlocked. The door then was pushed open till it was stopped by the security latch that was engaged at the time. I ran to the door and saw nobody through the peephole. Opened the door and went out to the hallway. Whoever tried to enter the door was long gone. Called the front desk about it who nonchalantly offered to make me a new key if wanted. I guess unwanted illegal entry to guess rooms isn’t something surprising or alarming to the staff. I felt that I couldn’t trust any of the employees there. Provided my feedback via the customer survey requested by Radisson after my stay.
Response from Property: Dear Guest Thank you for your review and for taking the time to tell us about your stay. We are pleased that you can report positively about your stay. We are very sorry about your experience with the air conditioning and the entering your room without asking. Please be assured that we always attach great importance to a pleasant stay in our house, so that our guests can enjoy their time in St. Gallen. We will take a close look at the points you have mentioned with the team so that we can quickly improve on the basis of the measures derived from them. Furthermore, we would like to apologize for the negative impression we have left on you. We hope that you will give us another chance on your next trip to St. Gallen and that we will be able to convince you of our progress during your next stay. With kind regards Your Radisson Blu Team
Guest User
Stayed in Jun 2023
Business travellers
5.0/5
Outstanding
Posted on Jun 1, 2023
A very good stay at this hotel, close to the Olma exhibition centre, yet good for access to the town centre. Great staff, very helpful at all times - nothing was too much trouble. Excellent rooms and facilities.
Response from Property: Dear Guest Thank you for your positive feedback. We are very pleased that you enjoyed your stay with us. We will gladly take up the points you raised. We would be pleased to welcome you again soon and wish you all the best. Best regards Your Radisson Blu Hotel St. Gallen
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 10, 2023
It was a fantastic vacation. Special thanks to Mathisha, from the bar THE BAY. A great guy who gave a perfect service, gentle, kind and should be a BIG BOSS. Dinnka is a great supervisior, very greeting, smily and hospital.
Response from Property: Dear Guest Thank you for your positive feedback. We are very pleased that you enjoyed your stay with us. We will gladly take up the points you raised. We would be pleased to welcome you back soon and wish you all the best. Best regards Your Radisson Blu Hotel St. Gallen
Guest User
Stayed in Jan 2023
Travel with friends
5.0/5
Outstanding
Posted on Jan 31, 2023
An excellent service provided by the hotel staff. The breakfast was exceptional with a wide range of fresh products. The room was spacious and pristine clean. The stay was perfect. I will stay at this establishment again.
Response from Property: Dear Guest Thank you for your positive feedback. We are very pleased that you were able to enjoy your stay with us. We would be happy to welcome you again soon and wish you all the best. Best regards Your Radisson Blu Hotel St. Gallen