Courtyard St Louis Downtown West

Despite how expensive the room was for two nights, they only provide cleaning service every other day ; when I called down to ask about extra towels and coffee they said well if you want them come down and get them we don’t deliver. I felt like I was at a hostel and a kid. I went downstairs to retrieve the clean towels and coffee, and the towels weren’t folded just kind of wrapped around each other and trying to carry it upstairs by myself four towels, and four coffees plus cups was most inconvenient and I looked like I was doing the maid service. I don’t understand when you charge that much money for a hotel room why you can’t provide some level of service. You pay an exorbitant amount for a hotel room plus you must pay for parking as well. When we checked in we had to go to five rooms before they could let us in because they were changing the key locks; the management weren’t at all helpful. It’s like it was an imposition because the keys wouldn’t work on our room.

The hotel was great and the customer service was outstanding! Just a couple of suggestions: there were no trash bags in trash cans, no bag for laundry and the biggest suggestion MICROWAVE IN THE ROOMS!! Went to an event and by the time we made it back to hotel there was no way to heat up leftovers from lunch and nothing open to order from. Just suggestions, but a beautiful property!!

******* quoted parking fees were lower than what I was charged. I didn't like that.

😕 Somebody strachy my car with a coin and left on the coin on the car...barley could find a parking place because of a game across the street.. my sister room was infested with ants.. they dont have cameras in the parking lots to see who did my car like that.. that's no right u pay all that money for a room your parking place should be secure.. and they need to have a pest control to spray the building down. Very disappointed.. I came from Arkansas to my brother funeral and we had to deal with all that

Will get back at this hotel The only issue we had was that the liquid soap container was empty. Other than that everything else was great! Beds were very comfortable, temperature perfect, service at restaurant was great, room service very good, free parking close to entrance, request for late was accepted, etc

Went down to see the Cardinals play and we wanted a nice hotel with safe parking and a good rate. We enjoyed our stay here, you cant go wrong with this Courtyard by Marriott Hotel