The Royal Sonesta Chase Park Plaza St Louis

the room wasn't what was booked, they did move us to another room. the toilet didn't work... we left the hotel. the front desk was helpful at first, then became unpleasant, and condescending. we left the hotel shortly after that.

Paid extra for early check-in, 2 pm instead of 4 pm. Was offered a suite for $40.00 extra per night, which we took. We were assigned a room next to the elevator; I thought we were under an airline route because of the noise the elevator made as it passed the floor my room was assigned to. On Sunday, our room did not get made up until we requested it. This was around 4 PM. The toilet is very low, and as an 80-year-old, I found it difficult to stand after use.

I love staying at the Chase. Check in was easy. My room was clean and quiet. The furnishings were updated and the room was very comfortable. The staff is always friendly and helpful. It’s a great property.

Very nice pool area. Room was clean and the bed and bedding were quite comfortable. Hotel is in a nice and upscale neighborhood.

Our AC did not cool properly, the staff made it right by moving us into another room. Very nice hotel and the area around is safe. Restaurants at the hotel are all good. I would recommend staying there.

Beautiful, clean, great pool. Parking is obnoxious and costly. All tech is outdated and slow, internet stinks. Lots of extra fees on absolutely everything for no reason, nickel and dime every detail. Locations was great for walking to lots of things, and all in-house dining was delicious!

The pool is lovely, but there were no towels in the bathroom at all. I went downstairs to the front desk after taking a shower and drying off with a clean extra tee shirt I packed. Also, after the initial partial roll of toilet paper was gone, there was no more. I made a call to the desk and there was never any more brought up. There was nothing like a blow dryer and things you assume you would get included, and the garage is forty dollars a night for guests so on a one night stay…. 80 dollars? There is plenty of free street parking, but my knee was giving me trouble and I had luggage. Couldn’t use the valet, because it was full of cars and closed off so we couldn’t pull in and so we decided to go to garage. It wasn’t until check in to find out they didn’t validate parking for hotel guests. The location is great, but they need to do a whole lot better. Unfortunately, it was less than excellent for the price, and food we purchased on property was just okay.