Hampton by Hilton Paris Saint Ouen

It closes to M14 station. Convenient to city centre. Breakfast is average.

First the positives. Although the location wasn’t in the heart of Paris, it is conveniently located right next to a metro subway station that will take you wherever you want to go. Staff was kind. Room was very clean. However, I had some safety concerns during my stay. One was with our door. Although there was a safety lock on the door, there was no latch. This allowed entry into the door either via our room key or housekeeping. Which meant, even if I was in the shower or a deep sleep, if I did not respond to housekeeping’s knock quickly enough, they could still let themselves in despite the safety lock being engaged. That is not okay with me. The hotel should really consider adding latches to the door. How do I know an extra key isn’t made and someone else could have let themselves in too, even with the safety lock engaged? Also, although there is a room key scan on the elevators, it never required me to scan my key to get to my floor, even during later hours. What is the purpose of this feature in the elevator if it is not used for safety? So these are some things I would want patrons to consider if looking to book here, especially if you are a traveling solo female. Thankfully I was with my husband. Had I been solo, I probably would have moved to a different hotel because these things made me nervous. Also, the morning I checked out, the fire alarm went off. So we all gathered outside until the front desk clerk turned it off after some time, and told us it was a false alarm. However the fire department never showed up to confirm or give the all clear. I am not sure if this is the norm in France, but being from the US, this is how we are used to the all clear being given. So I feel that was another safety issue.

I stayed at the Hampton St. Ouen from July 20 to 24 & was assigned room 619. I was completely satisfied with our stay & would highly recommend this property for anyone who doesn't mind staying outside the Paris City Centre. I was shocked how close it was to the M14 Metro station. Less than a minute walk & also one of the main reasons I chose this hotel, the proximity to the metro trains to access all the attractions Paris has to offer & it was one of the newer hotels. Honestly, I didn't mind the 30 minutes it took to go to the Eiffel Tower, Paris has a good Metro system & I was able to visit any attractions I wanted to. Our King room was spacious, had almost every amenity with a raindrop or handheld shower & loved how clean everything was. The breakfast was also delicious with hot & cold items with lots of variety. The staff were always pleasant & most of them spoke English. Such an excellent stay. A huge Merci Beaucoup to the Hampton St. Ouen team.

The only real positive about Hampton by Hilton Paris Saint-Ouen is its location. There is a metro station right next door, making it very convenient to get around Paris with quick connections to most major tourist spots. Unfortunately, that is where the positives end. Although the hotel appears new, the build quality is very poor. Walls are thin. One can hear everything happening in the neighboring rooms. Customer service was equally disappointing. Aside from one helpful night front desk staff, the daytime staff seemed completely uninterested in helping us. We requested fresh towels and had to wait nearly four hours, making multiple trips to the front desk before finally getting them. Even then, I had to stand there at the desk before anything was done. Basic housekeeping standards were not met. The toilet paper ran out and was never replaced. To make matters worse, there is an added tax of nearly €8 per person per night that is not disclosed at the time of booking. This only comes up during check-in, when you have no real option but to accept it. This lack of transparency felt misleading and left a bad impression. A very disappointing experience. Between the poor service, lack of basic amenities, noise issues, and hidden costs, I would not recommend staying here.

The staff were truly exceptional! I would recommend this hotel to any weary travelers to France. I’ve been here before and had an awesome experience!

This new Hampton was a pleasant surprise. I only chose this hotel due to the very high prices in the Hilton properties I usually stay at in the Paris area. While this part of the Ile de France is not especially interesting, there are a variety of restaurants and shops near the hotel, and you are literally two minutes from the Metro and RER. Being new, the hotel is in excellent condition, and everything seemed to work. The rooms are small, more like what you find at a Tru by Hilton in the US, but certainly fine for a short stay. Had an early flight, so I couldn't enjoy the breakfast. The fitness center is small with minimal equipment--one treadmill, one bicycle, and a variety of weights, but clean and modern. I had a short and enjoyable stay at this property.

This hotel was fantastic. After a disaster with our AirBnb they fixed our trip. Ammelle and Seidy at the front desk made our kids feel safe and at home each day and night. Their service was unbelievable and honestly saved our trip to Paris. The breakfasts were hot and delicious each morning with lots of cold water and ice to keep cool on 90+ degree days. The rooms were clean and cool. Thank you Ammelle and Seidy for saving our trip!