This stay has me considering never booking an IHG property again. The bed was motel 6 quality, the walls were so thin I could hear upstairs and next door using the bathroom and shower, plus actual conversations - hallway noise I can understand, but this was unbelievable. Front desk at check in was brusque and when I saw where I was, I checked to see if another room NOT next to an ice machine was available for my 4 night, business stay, I didn’t even get a “sorry”, just “No, nothing else available”.
There were no luggage carts at check out, because housekeeping was using them to cart soap refills! There is also no reason for housekeeping to vacuum hallways at 9pm - twice during this stay.
After the first interaction with the front desk, I didn’t even bother bringing up the lack of water pressure, hot water, and a mostly-clogged sink…
One rough and noisy night, I can handle - I’m an outside salesperson who spends ~100 nights a year in hotels. But 4 nights? I’m never staying here again, and I’ve informed my trade association of 120 members to avoid this property for our 2x/year events.
It is clear this place needs much better management, or a downgrade to one of IHG’s more budget brands. I haven’t had such a lousy week in decades.
