Guest User
January 31, 2023
Wouldn't recommend this hotel. It's owned by the owners of the Ponce de Leon hotel and marketed as like a bed and breakfast, but is just an old house with rooms that have cheap furniture in them attempting to look vintage. I had a stay booked for 2 nights, one of the nights was booked in my name, and one in my mothers. When I arrived there was no one working at the desk, just a house keeper who was cleaning and doing check ins. (She was very nice) She wasn't allowed to check me in because my mother wasn't with me. She had to call the other hotel to get in touch with the manager to see if they could let me sign in. They refused. My mother called the hotel and told them I was checking in and they said no because they can't verify it was her, so we offered to FaceTime so my mom could show her face and hold her ID up to prove it was her. The manager still said know and acted like they were doing me a favor by offering to "let" my mom cancel her non-refundable booking, and letting us re-book and pay AGAIN to make a new booking in my name. My mom ended up calling the company she booked the room through, and they were able to update the reservation and I was able to check in, in less than an hour after spending over an hour dealing with trying to get in touch with the manager and that whole fiasco. Like I said, there was no front desk person, just a housekeeper, so at night there was no one there. The second night the police were at the hotel at 3am knocking on every single door asking and looking for someone. It was alarming and uncomfortable being woken up at that hour like that. If there had been a front desk person the police could have spoken to them instead of waking up every guest in the building. Also, the "free breakfast" was only served from around 8:00-8:30 am which seemed a little unreasonable. They had parking, but only 3 spots total. Gave 2 stars because it was a convenient location for the price.