Hotels Near Old Northeast Rally in St. Petersburg

Short review: This hotel overcharged me $2,278.20 and did not want to help me resolve this. It's been 1 week since I checked out, I still don't have the money, so I had to call my bank to try to figure it out. The Rooms are ok and breakfast serving staff, maintenance and housekeeping were friendly. Long review: I am assuming this Tru by Hilton does not want to pay fair wages, and they have to hire anyone and those employees (front desk) look like they hate the job. Therefore, customer service sucks so bad and employees are not educated or trained to do the job. I stayed 2 times. One time for 5 nights and another time a week later for 24 nights. When I checked in both times, 2 different employees looked very miserable and indifferent at their desk. I did not expect extraordinary customer service, but I expected a greeting and explanation of rules, deposits, breakfast time, etc, and that obviosly did not happen. Apparently, this 2 star hotel is charging $50 per night deposit. I am still not able to believe that. I stayed for 24 nights. I expected my credit card to be charged $4,031.93 upon checking in and parking at the end of the stay (this happened during the 1st stay and I figured it would be the same the next time). What actually happened is that my card was charged 13 times with random amounts over the course of 24 days, and those charges were difficult to keep track of. Very strange. I'd rather pay all $4k at once. A few days into my stay I asked a morning employee about that and they told me that this is a normal procedure with big amounts. OK. I am still unaware of $50/day, I mean any educated employee would make sure to inform about that taking into consideration the 24-night stay. Fast forward to 4 days before the check out, I am calculating all those posted charges (not even pending), and it comes out to a little more than $6,380 (my final receipt including parking was $4,802.40) so I am confused and nervous. I assumed it was a glitch in the system, so I called both CS and front desk, both of them told me ”I don't see any other charges than $4,031.93, and I can't see your bank charges” (like duh, of course you can't that''s why I am calling). It was a very aggressively-speaking lady that stated she was the manager on a Sunday at around noon on 9/29. I don't think she was the manager, and she could have just simply said ”Let me get your contact info and my manager will contact you later regarding this issue”. It would be great. But it did not happen and I was offered zero solution or help. Still did not mention the deposit per day. I decided to wait and see maybe all those charges will be reimbursed after checkout. A day after checkout all the charges are posted and suddenly the total of those charges comes up to $7,080.60. And my receipt after check out is $4,802.40. That's $2,278.20 difference. Even if they charged me $50/day, that would be only $1,200. And those would be pending, not posted. I don't know about you, but $2k is a lo

Second time staying here, excellent customer service. For a quick night stay, it checks the boxes.

We just checked in this afternoon, and had a great experience. The Front Desk person found my reservation, and was very helpful in the check-in process. She also provided some suggestions for restaurants and local places in the area to see. This place is very close to I-275, and was easy to find after a long day of driving.

Overall this is a pleasant building. But neither the room nor the “restaurant” were what I consider Holiday Inn standards. The room was tiny with a trundle bed that wasn’t in the least bit comfortable as a sofa. The mattress was way too soft. The “air conditioner” was a noise machine that didn’t seem to change the temperature or sound no matter which temperature we set the thermostat for. The “desk” was a table slipped under a shelf. It had to be pulled out towards the bed, blocking passage, to let a laptop be opened. We did a lot of getting up to let each other by. (Rm 411). We asked for the AC to be fixed but it wasn’t. The Breakfast was limited. Oh, and you can get two pancakes, but not just one? At least coffee (just one pot, no decaf or hot water for tea) was at no extra charge. But - the building was clean, the staff, including housekeeping, was as pleasant as they could be, and the parking was free. Nice fitness room and outdoor pool.

Property very very clean , new , accommodating request. Thank you

Everything about the hotel met or exceeded our expectations. The location right off the freeway was very convenient for getting around the area. We had a west facing room, away from the highway side of the hotel. We did not hear any noise, but I don't know if the east facing rooms would be louder due to freeway noise. The entire facility was extremely clean including our room, the hallways and other common areas and the pool area. Its a nice big pool, by the way. Even the breakfast room was kept clean when it was busy and the food was continually restocked. My only minor, minor complaint is I wish there was more fruit selections. The first morning there were only grapes and the next morning only cantaloupe. The hot food was good with eggs, meat, potatoes and a waffle maker. The front desk staff was friendly and helpful. We were in town for a wedding and realized we needed to cut some tags off our clothes. The clerk could not find a scissors, but she dug in her purse and found a nail clipper to save the day. The housekeeping staff was also friendly and took their work seriously based on the cleanliness of the hotel.

Older Fairfield. Clean. Well maintained & updated by replacing tub with walk-in shower. Nice staff. Little fridge was worn and mat under it was tattered & torn which was a minor concern, but indicative of aging. Overall OK , but starting to feel tired and furniture aging. Slightly better but typical breakfast with hot & cold foods. Tasty quiche, sausage & Canadian bacon.