Village Pierre & Vacances Cap Esterel

"We had mice in our apartment at Cap Estérel – both in the kitchen and the closet. There was mouse droppings on the kitchen table, and we don’t know if we ended up eating contaminated food. We complained multiple times over several days, but were not taken seriously. Unfortunately the mice started to have activities in our room while we were on the room and sleeping. Only after several calls, around 1:00 AM, they agreed to give us an another apartment. But no one came and helped with the mice. They asked us to look at it our self. We were traveling with three children, who were scared, and we had to throw all our food away. We lost one whole day of vacation, and all of groceries. We got compensation of 15% which even did not cover our loss of food that we had to throw out. When we asked for more, they said that our first apartment was left unsatisfied -we left the room at middle of the night with 3 small children, and NO help what so ever from staff, and we forgot to take the sheets and towels in the bag. Really disappointed that they use this as excuse. After many years as loyal guests, we are deeply disappointed, this ruined a large part of our holiday."

Hôtel de Flore

Sowell Residences Chênes Verts

"We had a wonderful holiday at Les Chenes Verts! The rooms are quite tired and dated (we only paid for the basic room) but are clean and the beds were comfortable. The So'inclusive package was brilliant and we loved being able to either eat lunch there or pack a picnic at breakfast to take with us on hikes/days out. There is also 'gouter' at 4pm with cakes and aperos at 6:30 with a cocktail of the day and nibbles before dinner. The dinner itself was excellent with a different set of main courses each night, including things like mussels, salmon, chicken kebabs etc. The desserts were my son's favourite and he managed a plateful each night! The heated pool was brilliant. We were lucky with beautiful weather for October but the heating was still appreciated. We also borrowed boules one day for a fun game on the pitch. The hotel's location in excellent and we enjoyed sitting on the rooftop terrace with a cocktail taking in the views of the med. Lots to do in the area - we took the train to Monaco for the day, explore the Massif Esterel on some stunning hikes, visited the Verdon gorge and spent time in Frejus/St Raphael. So good we're planning to return next year!"

Le Touring

"5 stars posted, 3 deserved. Non-existent double glazing, the first two nights without sleeping. We were exhausted and needed to rest. So after the 1st night we anticipated by asking them to accept an early departure free of charge if the second night was like the 1st. This was the case, the marching band until midnight. We wanted to shorten 3 nights, the answer was no. I asked for someone from management to come and see the sound of the brass band under the windows at 11:30 p.m. but obviously no one came. Don't look for the manager, he is non-existent, yet he passed by us. With 10 rooms in all in the hotel I think he knew who we were. You know Mr. Manager, if you had deigned to meet dissatisfied customers things would have been said and not written here. This is a miscalculation on your part. When I explained my noise problem to the receptionist, his response was astonishing: "yes, but Madam, you are booking a hotel in the city center! you had to find out first! “It is well known, in the center of NY or Paris, customers who book in hotels do not sleep!!!! I'm dumb !!!! They are downtown! Ridiculous breakfast (see photo), non-existent sense of service. The only ones who deserve kudos are the ladies who take care of the rooms as well as the young man in the outside bar in the morning (who worked at Costes). The Director would have a lot to learn from this gentleman in terms of dress, customer orientation and professionalism. Don't expect 5 stars, it's not."

Hôtel de l'Esterel Pierre & Vacances

"Several stays in this hotel but this one is complicated and surely the last one... the hotel's air conditioning makes a lot of noise but not much cold, set to 18 to have 26 in the room. Complaint forwarded to reception for a technician to come but no response... I don't even know if anyone came!! in fact it is the same age as the building, 35 years old and in serious need of renewal Reserved a covered parking lot but no badge available for access parking great pierre et vacances!! Overcrowded swimming pool no deckchairs available even the paid ones at 20 euros per day... Breakfast 16€ good lots of choice The competition offers services at better quality price, do not hesitate to consult elsewhere before booking with a big money machine that is pierre et vacances... We are from Pigeons before being vacationers!!!!"