Hôtel Mercure Saint Nectaire - Spa & Bien-Être

We booked here for 3 nights, mainly because of the open air swimming pool. When we arrived the pool was awful, half filled with green scum on top, broken slabs on surround, unusable. We refused to stay and the hotel charged us a cancellation fee. Would recommend no one stays here.

Despite booking a twin room and booking in on line, we were not expected and were greeted with a huge Korean celebration group all booking in. We were given a room that had one double bed despite our wish for two beds. We were told that it would be corrected and the bed divided while we went for a walk. On return to our room, all our luggage had disappeared. We returned to reception and had been moved to another room. We had booked a table for dinner in the restaurant but were told we couldn’t eat there due to the Koreans taking it over and were squeezed into a corner of the already small bar.

Reasonable hotel in an old spa town. Not too far from the autoroute with free parking.

Super week-end Super week-end

2 stars instead of 1 because the regular staff were really nice but this hotel was really disappointing for us. The hotel leads with pictures of the outdoor pool but that was closed for the all of our visit apart from the last few hours. Reading other reviews, the outdoor pool has been unusable due to poor maintenance for a long while. This was the main reason we booked this hotel. I asked for modest compensation of a complementary continental breakfast, this was refused by the manager through her junior staff. To add insult to injury, the restaurant was unavailable due to a private function. Again, advertised a restaurant but not available both nights we were there. This hotel could be much better ..run down feeling, mediocre management.

Stayed one night here and that was enough. This was an overnight stop to break up a long drive. We checked in just around dinner time, the check-in staff was very impersonal, key and room number and sent us on our way, very uninformative about the hotel and area. We put our bags in our room and then went to the hotel restaurant to have dinner at the hotel restaurant. We were greeted by a hostess who asked us if we had a reservation. We had not reserved but the restaurant well into dinner time was only a fraction full. We were turned away, no service without a reservation, the hostess, a very unpleasant young girl just walked away huffing that the front staff should have informed us of the restaurant policy. So here we are in a small town, with no idea how to get dinner, no suggestions or help from the hotel. Fortunately, we were able to find one restaurant in the town just down the street from the hotel that was open. The local restaurant was very busy but we were able to get a table and endure a meal in a much nicer environment than the sad restaurant at the hotel (so in the end we were lucky that eating at the hotel wasn't possible. The room at the hotel was simple but clean enough. No air conditioning which was not great. Hotel breakfast was at the restaurant that had turned us away the night before, the breakfast was very unappetizing (we again felt lucky having not been served the previous night). We had initially planned to spend the morning at the hotel to go to the spa and relax but in the end decided to check out early and just cut our loses. We would not recommend this hotel to anyone looking for anything more than a basic roof over their heads. This hotel was well over priced for the service and what they offer. Well below any Mercure hotel I have stayed in the past.